Reviews for Raymond Building Supply - Naples

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May 2023
I understand business is crazy in the construction industry now. Still, when I called RBS for a truss package quote, lumber package, interior door, and exterior door package, they assigned me to David Kiefer, their sales rep. He is very arrogant and rude. He has little man syndrome and doesn't like to deal with women! He first said that if you're not planning on buying our truss package, don't waste my time quoting it. I wouldn't be calling for a quote if I didn't plan on purchasing the packages. We met with David and another gentleman (can't remember his name - very Nice guy). When we arrived for our appointment, a sales rep sat in his cubical, and David Kiefer stood there talking to him. Never once did David say can I help you. The other sales rep he was talking to kept saying that someone was there for an appointment. He kept going about his personal life for at least 10 minutes before acknowledging we were there. We picked out our interior and exterior doors and sent him a picture of a garage door I had chosen. The quote I received was not for the garage door we picked. I asked him if he could correct the selection for the door we picked out. He then acted like an idiot and emailed me that he was never given a picture. I called him immediately and told him that I showed him a photo from my phone and that my husband and RBS's other salesperson were standing there when I showed it. He then replied oh yea, I remember you showing me a picture, but I didn't have it written down. He is very quick to say how busy he is and how he doesn't have time to quote material but the way I see it, he should quit talking to other co-workers about personal things on the job and start working. My husband & I own a Construction Company, and we would never allow an employee or ourselves to treat a customer like he did. This an excellent way for Raymond's Lumber to lose business due to them having an Arrogant, possibly racist employee (to women). I even called and asked if I could be assigned to another sales rep and was told that they could not give me to someone else since David was the initial person I was assigned to. This is what I call a poorly run business.
Feb 2023
Our new home builder Kaye Homes worked with Raymond and this is what we ended up with…I wouldn’t recommend either one! It’s been months and Raymond has done nothing to remedy any of this. The outdoor kitchen cabinets are falling apart and buckling. There are screw’s sticking out of our kitchen cabinets. 100% DO NOT RECOMMEND!!
May 2022
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From Raymond Building Supply - Naples

Leading Southwest Florida Building Supply. The best product, the best selection, the best service. Raymond Building Supply has been serving building industry professionals since 1957. The scope of the company’s products and services, including lumber, trusses, garage doors, windows, residential doors, commercial doors, cabinets, custom millwork and more, has grown beyond equal, driven largely in part by a corporate culture that is rooted in small business principles and a quality assurance program that ensures customer satisfaction. The Fort Myers based company serves its Florida communities with warehouses and showrooms located in Lee, Collier, Sarasota, Hamilton, Broward and Hillsborough counties.