Mid Florida Dermatology & Plastic Surgery

Sep 2024

Doctor I saw was great. Office staff is absolutely terrible. This staff hounded me about a $37.00 balance due even though it was less than 30 days from the original date of service and they already had all my insurance info. I received 4 texts, 4 emails,1 letter, and 2 requests from staff to pay this bill. When questioned, they insisted it was MY job to correct this with their billing dept rather than simply pick up the phone and do it themselves. I finally called the billing dept only to be told that the bill had already been paid by my insurer 4 days earlier! Worse yet, I needed some stitches taken out today and waited 65 minutes beyond the time of my appointment. When I finally asked what the delay was, I was told they were running a little behind and suggested that I reschedule. At that moment there were no less than 3 medical employees standing around a desk out back looking at their phones. When I mentioned this, they told me that they work for different doctors even though it is all ONE medical practice! Be forewarned...this practice is second rate and treats patients with callous disregard. My suggestion for anyone considering this practice is to go elsewhere!

Aug 2024

First I have been a patient for about 9 years and have been very happy with the practice. That has now completely changed. I am a snowbird and also see a Dr. here. I had a biopsy just before I headed north. It turned out to be an early melanoma. I requested my records sent to my Dr. here so he could do the surgery. That took a month of a lot of back and forth.. I finally get the records and the surgeon said the measurements didn't match up with what he saw. He then took 2 more biopsies and they were negative so we still can't find the melanoma. Now I can't reach anyone to get more information. I have made 20 calls and left numerous messages. I also left messages on the patient portal. No response. This has been going on for 2 months and I still have a melanoma.

Jun 2024

The receptionist who makes the appointments is really rude and miserable. When I came for my appointment I didn't speak to an actual dermatologist I spoke to some nurse, which didn't really care about my situation. She was rushing my appointment and I really felt that this woman thought she was better than me because that's how she made me feel. It was not a welcoming experience but I came here regardless of the reviews or rude receptionist because every single dermatologist place I look into also has a really bad rating. Wasn't the experience that I hoped for and I was excited for no reason, I'd advise you to look for a better office to waste money at.