I moved to this area from Miami Beach recently had the most amazing vet in Miami (coconut grove) family owned priced very reasonable for Miami I was going to my vet in Miami for over 11 years then we moved to Jax & my mini dachshund was bit by a snake we didn't have a vet yet it was on Memorial Day could not find a vet anywhere in Jax that was opened so unfortunately she passed so I just got a new puppy I took her to Russell road & it was like the twilight zone expensive as hell & im from Miami one of the most expensive cities in the United States & middleburg was more expensive. my puppy was only 9 weeks weighed 2lbs & they continued to tell... read full review
November 2023
I called to ask questions regarding putting my 14 yr old dog down, when she broke down the cost I thought l heard her wrong when she said $150 more if I wanted to be with the dog at the time he passed . I asked her again " So you're telling me if I want to be with my dog during his passing you're going to charge and extra $150?" and she said yes there is a charge for that . To me that makes me wonder why they don't want you there. Very disturbing!!! I ended up going to Maverick's and it was a very peaceful process for my boy . Would not recommend this place to anyone .
January 2023
Well, I can overlook the unfriendly staff, but when the actual care of my dogs starts to suffer, I have to draw a line. I starting bringing my dogs here 6 months ago, shortly after moving to the area. Their prescription prices are considerably higher than online pharmacies, so I order online. Every single time (3 instances), they failed to fax back authorizations, and blamed the pharmacy that only gets paid if they fill a prescription. Every time, 7-10 days pass, and multiple phone calls are made to them to get things squared away. Today, after 2 calls last week they said they did in fact authorize medication for my 14 year old dog. When I told them I used the last pill... read full review
I moved to this area from Miami Beach recently had the most amazing vet in Miami (coconut grove) family owned priced very reasonable for Miami I was going to my vet in Miami for over 11 years then we moved to Jax & my mini dachshund was bit by a snake we didn't have a vet yet it was on Memorial Day could not find a vet anywhere in Jax that was opened so unfortunately she passed so I just got a new puppy I took her to Russell road & it was like the twilight zone expensive as hell & im from Miami one of the most expensive cities in the United States & middleburg was more expensive. my puppy was only 9 weeks weighed 2lbs & they continued to tell... read full review
I called to ask questions regarding putting my 14 yr old dog down, when she broke down the cost I thought l heard her wrong when she said $150 more if I wanted to be with the dog at the time he passed . I asked her again " So you're telling me if I want to be with my dog during his passing you're going to charge and extra $150?" and she said yes there is a charge for that . To me that makes me wonder why they don't want you there. Very disturbing!!! I ended up going to Maverick's and it was a very peaceful process for my boy . Would not recommend this place to anyone .
Well, I can overlook the unfriendly staff, but when the actual care of my dogs starts to suffer, I have to draw a line. I starting bringing my dogs here 6 months ago, shortly after moving to the area. Their prescription prices are considerably higher than online pharmacies, so I order online. Every single time (3 instances), they failed to fax back authorizations, and blamed the pharmacy that only gets paid if they fill a prescription. Every time, 7-10 days pass, and multiple phone calls are made to them to get things squared away. Today, after 2 calls last week they said they did in fact authorize medication for my 14 year old dog. When I told them I used the last pill... read full review