Picking up my dry cleaning was very difficult, as I work all day, and your kiosk machine is broken. This needs to be fixed! Once I found the time to get in to the store, the service was excellent.
July 2024
Drop off 1 dress last weds, the lady says it can be done earliest following Tuesday. Almost a week. I asked if it’s possible for Monday and she agreed but said pick up would have to be between 5-6pm. When we arrived at the store 5:37 they had already closed for the day?!!
January 2024
OXXO cleaners have bad business practices. I will be writing to the Better Business Bureau. I stopped using them for dry cleaning. They tag EVERY single item with “clothing is defective” to remove all liability when they damage your clothes. This occurred even when I bring in simple dress shirts that are brand new out of the store packaging. When I brought this up to the manager of the store on Biscayne and 20th, she became argumentative and dismissive. Their prices are also the highest in the region. I’ll be looking for a new cleaners that’s not trying to scam their customers.
Picking up my dry cleaning was very difficult, as I work all day, and your kiosk machine is broken. This needs to be fixed!
Once I found the time to get in to the store, the service was excellent.
Drop off 1 dress last weds, the lady says it can be done earliest following Tuesday. Almost a week. I asked if it’s possible for Monday and she agreed but said pick up would have to be between 5-6pm. When we arrived at the store 5:37 they had already closed for the day?!!
OXXO cleaners have bad business practices. I will be writing to the Better Business Bureau. I stopped using them for dry cleaning. They tag EVERY single item with “clothing is defective” to remove all liability when they damage your clothes. This occurred even when I bring in simple dress shirts that are brand new out of the store packaging. When I brought this up to the manager of the store on Biscayne and 20th, she became argumentative and dismissive. Their prices are also the highest in the region. I’ll be looking for a new cleaners that’s not trying to scam their customers.