North Shore Medical Center - Rehabilitative Therapy

Jul 2024

I'd give them no stars if I could. They killed my father. They lied about everything, refused testing & treatments, lied about doing testing etc, harassed me about his organs, tried to tell me that I had no say in the matter (organ donation), took my father off the ventilator without my consent, & even agreed that they did kill him, if they did that. (They deff did) Ruled him brain dead without running all required brain death tests (lied about doing it, not knowing I an iPad hidden in the room recording everything). Lied about him being sedated, records clearly show that he was on a lethal amount of fentanyl, but said he had not received fentanyl since he arrived in the ER. It can take several days to recover from anesthesia in an CCU setting, & when they claimed they did the brain death testing, they had just removed sedation. Fentanyl sedation mimics brain death. Approx 15-20 mins before they removed the ventilator (ignoring the fact that I did not want to extubate so soon), his pupils reacted to light. This eliminated him as a brain death candidate. One dr put in his records that he wasn't a candidate for brain death (several times) & even argued with the other physician about it bc my father did have electrical activity in his brain. Obviously his pupils began to react, he had sedation removed the day before! ffwd, we circle back to the whole harassing me for his organs. When I called them out for removing ventilation while I was gone, only knowing bc a nurse called me at 2am to tell me that she saw the dr do this to my father, they responded "we don't even keep the organs or use them here. We sell them to UM hospital." How is that better?! So yall have a legal loophole where you can get away with killing low income minorities & selling the organs instead of using them makes it better?! No, that's worse! They assigned a value to my father's life & it was based off of the organs they could sell to UM. It was a mission, I had to go retrieve decades of medical records & possible cancer, but thankfully I won that battle. They stole my father from me & I've met MANY more people whose loved ones had the same thing done to them (including multiple nurses who quit working there bc they weren't okay with this hospital killing patients). "Come in with a headache, go out on life support." That's what people say about this hospital. The community is terrified to go there for medical emergencies bc they know they'll probably end up killed! They register patients as Jane and John does & don't inform the families. Luckily, my father's friend let us know my dad was brought there for an asthma attack (and my father me sent a photo of his hospital band, insurance, & license "just in case"). They had no drug test on file when I got there, but it magically appeared 3 days later, after I continued to question their decisions/diagnosis & realized they had listed drug overdose as his admit diagnosis. The nurse literally handed me her station to go thru every single record and test ordered/fulfilled on file. There was no drug test. They had differing times for ROSC, diff admit diagnoses (Cardiac arrest, heart attack, & drug overdose), but nobody could give me a definitive diagnosis & argued ca & heart attack were the same things, & had administered 3-4 doses of narcan for NO REASON (they were told not to, that he wasn't ODing & had had a major asthma attack). They lied about cpr, it was administered the entire time, & he had never gone into a full arrest. They refused to disclose info to me that they legally had to, as his medical proxy, & refused me his records. They didn't even report his death! Obviously they refused because they knew I'd find out I was correct about everything they were doing & my father surviving would end up as a massive lawsuit. I have now been working to get SB248 passed, giving adult children and parents of adult children, the right to sue f

Jan 2024

PLEASE do not decide to give birth at this hospital. Took me a minute to write this review but I finally am. I gave birth to my baby boy at this hospital and let me tell you, the experience here was horrific. Very ghetto staff & nurses....also the higher up administration is very rude and slacky.. I tried to reach out to several higher ups to express my mistreatment here and I did not receive a single call-back, I got ignored by every person that I left a voicemail to.. you know who you are. So where should I begin? I'll start with when I was in my delivery room. I was a first time mom and so this whole experience was very new to me and scary and the way I felt did not make me feel any better. Soooooo. My contractions were becoming intense and I could not take the pain so then I had to request epidural... The first situation was with the anesthesiologist... he got mad at me because as he was trying to inject the medicine into my spine, I was having an intense contraction... (Now I know you're supposed to stay as still as possible but it was so hard) He was huffing and puffing and just sounded so agitated and annoyed.... He kept pricking me and pricking me, I don't know what was going on.... then somehow it was mentioned that I had scoliosis.. so I was being stabbed for nothing because I basically had to go through all of my contractions anyway lol.. Anyways.. so as my contractions got worser and worser..... finally I was able to start pushing because I was at a good diameter and the nurses were telling me I wasn't pushing or trying hard enough... fast forward, my baby was stuck with the umbilical cord so yeah , technically I WAS pushing.. I think I would know how to push.... so the nurses kept leaving me in pain and I was suffering. They would leave for 45 mins- an hour while I was in immense pain. So my mother being a mother kept trying to request assistance as any mother would.. and there was just a lot of attitude flying around and rude dog faces at the front desk like nobody wanted to be bothered. At one point one of the nurses I guess got annoyed with my mom, not sure exactly what happened because I was in my bed in pain and focusing on my contractions.. All I know is a nurse by the name of Janel came flying into my room allll confrontational ready to fight. Yes FIGHT.. Came real close up to my sister and mother. I felt so angry and disgusted. She looked so angry like I do not understand why people want to be nurses if they do not want to cater to patients. Obviously there are patients in distress and their family members too. A mother constantly requesting assistance should not be a bother to no one because at the end of the day, that is what yall nurses signed up for.. Like I don't get it.. My mother shouldn't have even been trying to request so much assistance in the first place, that just goes to show the SLACK of the nurses that were supposed to be helping me.. Anyways moments later, he is so lucky I do not recall his name. A hispanic gentleman came into my delivery room trying to see what happened and the nature of the situation... basically told my mom if something else occurs that she would be kicked out of the hospital.. I was crying from stress...... who are you to tell my mother that... Sticking up for your unprofessional staff.. He had curly hair I believe and was hispanic.. I forgot exactly who he was but you know who you are.. Fast forward.... I was practically begging for a c-section at this point and I had to keep waiting which I had no idea why.. There would be such long moments where no one would come to the room, I felt completely neglected. Fast forward, I was finally told I would have a c-section so I wasn't allowed to wear any jewelry, so I took off all my jewelry... Now I had a gold necklace that somehow was left in my room and I never saw it again, called the lost and found and nothing.. SMH.. to steal a patient's necklace... So low and immoral. Fast forward I would also like to report a nurse named Gladys in the rooms where mom and baby stay togeth

Sep 2023

If I can I give this hospital 0 stars I definitely will. My experiences at North Shore Medical Center A Steward Family Hospital are horrible and disturbing. My experience in their emergency room has been terrible. They have RNs who don't know what they are doing or have little experience. I never had any issues with a medical staff drawing my blood from my arms or putting on a heparin lock. When I visited this hospital emergency room the RN didn't know how to and kept trying to give me the worst pain that I was feeling I was dying and about to pass out. She had to get a nurse practitioner who works in the ER to do it and they did it in one try. The emergency room doctor always gave me a misdiagnosis and didn't order any blood tests that under my medical condition any doctor would have done. I had to ask the ER nurse to take one test she could without a doctor's order. I had very high blood pressure and severe headaches they only treated me for my headaches, not the pressure. The RN in the emergency room noted my blood pressure was 178/104 and said she would let the doctor know but they didn't do anything. This emergency room is dangerous and I will recommend if you have a choice to pick another hospital please do that. My family had bad experiences as well. I try to call the department at the hospital that deals with complaints but they never answer the phone and only call me after I make a complaint to my insurance company and the state of Florida which deals with hospital compliance and complaints. Please try to avoid this or at least their emergency services department. I feel this hospital emergency room is one of the United States worst hospital emergency rooms