Daltile Keys Granite Stone & Slab Center

Aug 2022

Came here for a bathroom project for my primary bath in my 1953 historic home. I have an issue in the shower and would like to preserve the original design of this room. Daltile is am to color match my tile so a repair can be done without gutting the entire room. I live in the Historic district of Hollywood and would hate to remove the charming features. The first visit was on a Saturday morning to see the tile. Next steps to measure out what is needed. Lastly place the order that will take up to three months to come in for this special order. I picked up the tile once I heard it was in. The hours to pickup are difficult so I planned my schedule accordingly on a Friday before they close at 3:30pm. Everyone was super helpful with this project and chose this location over Pompano who at best were nasty over the phone even though they were closer to where I live. Caution alert once in showroom you will fall in love with everything so look away and stay on task as tile as is everything post Covid very expensive.

Mar 2022

If you want to be treated like trash, go to Daltile Keys Granite Stone & Slab Center. I had called earlier and a very polite and knowledgeable person responded. He knew exactly the color of tile I needed to replace for my late 50s reno bath tile project. He said come in and we will take care of you. I drove for 40 minutes to be greeted by a very loud and shrill voice from a desk off to the left -- CAN I HELP YOU?! A youngish looking 'cubanita pesada' woman (fillers do wonders) with a tight black pony tail about 5' 7" in heels. "We only sell to contractors!!!" I'm not sure what contractors are wearing these days but I'm sure I would pass. I told her about my phone call...read full review

Mar 2022

If you want to be treated like trash, go to Daltile Keys Granite Stone & Slab Center. I had called earlier and a very polite and knowledgeable person responded. He knew exactly the color of tile I needed to replace for my late 50s reno bath tile project. He said come in and we will take care of you. I drove for 40 minutes to be greeted by a very loud and shrill voice from a desk off to the left -- CAN I HELP YOU?! A youngish looking 'cubanita pesada' woman (fillers do wonders) with a tight black pony tail about 5' 7" in heels. "We only sell to contractors!!!" I'm not sure what contractors are wearing these days but I'm sure I would pass. I told her about my phone call earlier and she replied "We only sell to contractors!!!" I am an artist, fabricator and furniture designer. My contractors are awesome but I would not have them pick my tiles. Once we established that my contractor could handle the purchase, I asked to see the color wheel for the specific tile I was there to purchase. I told her I didn't need too many so a box would be fine. "you have to buy 300 sq feet!!!" I know the box is 100 sq feet. I was being as polite as could be but her tone never changed. Maybe her hairless cat just died and if so, my deepest condolences. I have dealt with rude people but after 30 plus years in the industry, I have NEVER been treated so badly by a sales person. They are there to take my money. Maybe Conchita (didn't get her name) needs to trade places with the nice person on the phone. Some folks are just not equipped for customer service. Daltile Keys Granite Stone & Slab Center do yourselves a favor and get this woman away from any direct contact to human beings. *before you come at me, I am Cuban and a feminist. Have a nice day!