When I called to make an appointment geek squad, mentioned that they do back glass replacement for the iPhone 14 for $189. Once I arrived the geek squad technician mentioned the device was unrepairable and that I would need a full replacement costing over $700. I took it to another shop who was able to replace the back glass with no issues. I’m not sure if it was a misdiagnosis or if it was an upsell opportunity.
June 2024
These morons are more interested in flipping their long hair and trying to look pretty than taking care of the customers who pay their wages. I'd be surprised if they even know how to spell customer service.
May 2024
Very patient and knowledgeable Tech, “John”, helped me remove files from a hacker and also attempted to assist me in appealing the suspension of my Facebook and Instagram accounts. I would have posted 5 Stars, but we never found a way to accomplish this task due to Meta Online Help being a Hámster Wheel to Nowhere, so it wasn’t John’s fault. Meta has decided to focus on Artificial Intelligence and to begin removing accounts, regardless of whether they are business accounts or hold 20 years of personal family photos. Zuckerberg doesn’t give 2 “Zucks” about anything but his own profit. Users be dam_ed. Geek Squad, however, is still GREAT!
When I called to make an appointment geek squad, mentioned that they do back glass replacement for the iPhone 14 for $189. Once I arrived the geek squad technician mentioned the device was unrepairable and that I would need a full replacement costing over $700. I took it to another shop who was able to replace the back glass with no issues. I’m not sure if it was a misdiagnosis or if it was an upsell opportunity.
These morons are more interested in flipping their long hair and trying to look pretty than taking care of the customers who pay their wages. I'd be surprised if they even know how to spell customer service.
Very patient and knowledgeable Tech, “John”, helped me remove files from a hacker and also attempted to assist me in appealing the suspension of my Facebook and Instagram accounts. I would have posted 5 Stars, but we never found a way to accomplish this task due to Meta Online Help being a Hámster Wheel to Nowhere, so it wasn’t John’s fault. Meta has decided to focus on Artificial Intelligence and to begin removing accounts, regardless of whether they are business accounts or hold 20 years of personal family photos. Zuckerberg doesn’t give 2 “Zucks” about anything but his own profit. Users be dam_ed. Geek Squad, however, is still GREAT!