Tks go out to Anthony "Tiger" Trainer Svs dept and Chris the mechanic. THEY fixed a headliner problem that Kia has worked on for over 3 YEARS..GREAT service dept..keeping my Stinger in great shape..
June 2024
I had a wonderful experience in the Service Department all thanks to Victor (EXT. 1114). He was incredibly nice, very communicative, patient, understanding and helpful. Any time I need to go to the dealership I will seek Victor out. He was the only person who saw me and did anything. I was told to go outside and fill out paperwork (even though it was about 2 hours before they closed) by someone sitting at a desk who didn't look like they were busy and once outside was ignored by the one person that walked by. Victor is the person to talk to, he will put you at ease and keep you in the loop. Great customer service, great worker, someone who puts pride in their work.... read full review
May 2024
$140 + tax + 3% service charge for oil change, tire rotation, and checks. Told it would be 2 hrs. There was also a software recall issue. Over 3 hrs later it’s not complete. Waited in waiting room. No updates from any of the service staff. At 3.5 hrs was finally told it’s almost done. Recall took longer than expected. Not a good first impression for the first service on a new car bought here 6 months ago. Only redeeming factor was the entire service was made complimentary. A little communication goes a long way. You can do better.
Tks go out to Anthony "Tiger" Trainer Svs dept and Chris the mechanic. THEY fixed a headliner problem that Kia has worked on for over 3 YEARS..GREAT service dept..keeping my Stinger in great shape..
I had a wonderful experience in the Service Department all thanks to Victor (EXT. 1114). He was incredibly nice, very communicative, patient, understanding and helpful. Any time I need to go to the dealership I will seek Victor out. He was the only person who saw me and did anything. I was told to go outside and fill out paperwork (even though it was about 2 hours before they closed) by someone sitting at a desk who didn't look like they were busy and once outside was ignored by the one person that walked by. Victor is the person to talk to, he will put you at ease and keep you in the loop. Great customer service, great worker, someone who puts pride in their work.... read full review
$140 + tax + 3% service charge for oil change, tire rotation, and checks. Told it would be 2 hrs. There was also a software recall issue. Over 3 hrs later it’s not complete. Waited in waiting room. No updates from any of the service staff. At 3.5 hrs was finally told it’s almost done. Recall took longer than expected. Not a good first impression for the first service on a new car bought here 6 months ago. Only redeeming factor was the entire service was made complimentary. A little communication goes a long way. You can do better.