I have been a customer of theirs for years, I have purchased a fridge, washer & dryer and dishwasher over the years. I have had wonderful customer service. Deliveries on time, courteous. As a matter of fact when I had an issue with a fridge they replaced with an upgrade with in 24 hours. All of the appliances lasted for years. I highly recommend them
November 2023
Suspension rods on the washing machine busted, and I called Magnum because they had great reviews. So glad I did! They had a repair guy out promptly; he confirmed it was the suspension rods, which had to be ordered. They came in quickly, and he installed them the next day. The washing machine, which is at least a decade old, now runs like a champ! And such a savings compared to buying a new washer. Will definitely be calling Magnum again, thank you!
October 2023
I've used Magnum for appliance repair for several years in my commercial businesses and at my residential homes. The repair technicians have always done great work and the prices are fair. Unfortunately, today there were 2 incidents of poor customer service while trying to make an appointment to service the washer at my grandmother's home. Teach your staff or specifically , Shyla, better comprehension and customer service skills. Very disappointed in the way I was spoken to especially since I try my hardest to be respectful and considerate of people in customer service because I know they can go through a lot.If not for this bad experience they would be 5 stars.
I have been a customer of theirs for years, I have purchased a fridge, washer & dryer and dishwasher over the years. I have had wonderful customer service. Deliveries on time, courteous. As a matter of fact when I had an issue with a fridge they replaced with an upgrade with in 24 hours. All of the appliances lasted for years. I highly recommend them
Suspension rods on the washing machine busted, and I called Magnum because they had great reviews. So glad I did! They had a repair guy out promptly; he confirmed it was the suspension rods, which had to be ordered. They came in quickly, and he installed them the next day. The washing machine, which is at least a decade old, now runs like a champ! And such a savings compared to buying a new washer. Will definitely be calling Magnum again, thank you!
I've used Magnum for appliance repair for several years in my commercial businesses and at my residential homes. The repair technicians have always done great work and the prices are fair. Unfortunately, today there were 2 incidents of poor customer service while trying to make an appointment to service the washer at my grandmother's home. Teach your staff or specifically , Shyla, better comprehension and customer service skills. Very disappointed in the way I was spoken to especially since I try my hardest to be respectful and considerate of people in customer service because I know they can go through a lot.If not for this bad experience they would be 5 stars.