“I used Coco Plum Real Estate to book a townhouse for our family of 8 back in April 2014 in Indigo Reef Resort in Marathon FL for the week of August 9-16, 2014 . All our correspondence was via email and was pretty straight forward. I paid the deposit and the balance as instructed. On our drive down to Marathon on the first day of our vacation, I received a call from "Jim" informing me that the townhouse we rented (infamous #61) had the compressor on the air conditioner break the night prior and the AC company would not be able to get the part and have it fixed for nearly a week. Jim was very apologetic and said he was working hard to secure us another townhouse. Unfortunately Coco Plum did not have any units available so he was checking with other property management companies to see what they might have. Thankfully he was able to secure another unit (#22). He said the price was more but that Coco Plum Real Estate was going to make up the difference and check in time was now 2pm instead of 4pm. A big plus! I wish that was our happily every after. Unfortunately, it was not. On the 3rd day of our vacation, we arrived back to unit #22 after a day on the water at about 4pm to find no AC. I tried to call Jim but got his voicemail so I tried the management company for this unit #22. "Sam" came right away. He narrowed down the problem and had an AC company there within the hour. Unbelievably the compressor on this AC unit also went out! I was not happy at all with this. Thankfully Sam was able to find us another unit just a couple of doors down (#24). We had to wait until a cleaning crew came in to clean and then move all of our stuff into our new "home." It totally disrupted our plans for the evening but we had AC. Jim did call back and left me a voicemail that he had spoken to Sam and knew that we were being taken care of. I did not hear from Jim again. Other than the AC drama, Indigo Reef is a great place to stay. The younger family members made friends quickly with the other kids staying there. The dockage space was perfect. The accommodations very comfortable. They have a big beautiful pool. The resort is conveniently located. I would likely stay there again and I would recommend it to friends and family.“
“Marlin is a great Realtor. Answered all our questions and checks on us every once in a while. He understood our situation and never pressed us to purchase. Moving to the Keys? Give them a call and ask for Marlin....... Highly recommended.“
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