Had a death in the family two days prior to my appointment. Called and left a voicemail to tell them of my situation. Three weeks later received a bill for a no-show. Explain to the front desk and to the doctor of my situation. Showed them an obituary on my phone of my father-in-law. They said sorry that's their policy to charge for a no-show. Show them the phone call on my cell phone records to prove that I called... They said sorry we have to charge you. Stay clear of these quacks!
Sep 2022
Run away as fast as you can!!! Money over everything!!! Honestly that's their policy!!! My wife called in several months back due to not feeling well, during covid, and was told not to come in, fast forward to today. My wife goes for blood work, levels come back where dr needs to see her, and we are told by the office there was a 30.00 fee for not going to her last appointment, which she was told by them not to come in due to covid!!! Asked to speak with a manager as obviously this doesn't make much sense, Told by the manager that the Dr. Said she cannot and will not be seen until the balance was paid!!! Doesn't care all of a sudden that my wife's levels are off and there may be an issue. Wants payment For the fee in which they told her not to come, again Covid, and REFUSED to see her until that's collected. I have never seen anything like this in my life!!! Run, don't walk away from this place,
Aug 2022
I was discharged from the practice after missing my new patient appointment with Dr. Rodriguez. If the office had called to follow up on my missed appointment they would have known I was in the emergency room that day and was very ill. Surely you can do better than that! I will gladly find an office that takes more initiative and shows a bit more compassion for patients.
Had a death in the family two days prior to my appointment. Called and left a voicemail to tell them of my situation. Three weeks later received a bill for a no-show. Explain to the front desk and to the doctor of my situation. Showed them an obituary on my phone of my father-in-law. They said sorry that's their policy to charge for a no-show. Show them the phone call on my cell phone records to prove that I called... They said sorry we have to charge you. Stay clear of these quacks!
Run away as fast as you can!!! Money over everything!!! Honestly that's their policy!!! My wife called in several months back due to not feeling well, during covid, and was told not to come in, fast forward to today. My wife goes for blood work, levels come back where dr needs to see her, and we are told by the office there was a 30.00 fee for not going to her last appointment, which she was told by them not to come in due to covid!!! Asked to speak with a manager as obviously this doesn't make much sense, Told by the manager that the Dr. Said she cannot and will not be seen until the balance was paid!!! Doesn't care all of a sudden that my wife's levels are off and there may be an issue. Wants payment For the fee in which they told her not to come, again Covid, and REFUSED to see her until that's collected. I have never seen anything like this in my life!!! Run, don't walk away from this place,
I was discharged from the practice after missing my new patient appointment with Dr. Rodriguez. If the office had called to follow up on my missed appointment they would have known I was in the emergency room that day and was very ill. Surely you can do better than that! I will gladly find an office that takes more initiative and shows a bit more compassion for patients.