Hand & Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa provides professional spa services to clients in Longwood, Florida and the surrounding area. The spa offers a variety of massage types performed by licensed and certified massage therapists, facials by professional estheticians, wax-free hair removal, and additional spa enhancements like foot treatments and aromatherapy. The spa is open 7 days a week with extended hours and accepts both appointments and walk-ins. They also offer a membership program that allows customers to save on monthly services and earn points through a nationwide rewards program. Reviewers have had mostly positive experiences at the spa. One customer, Michael S., is described as an exceptional masseuse who provides relaxing massages while also educating clients on body composition and stretching routines. Another customer, Irene, is praised as a very knowledgeable esthetician who customizes facial treatments for sensitive skin. However, some customers have reported issues, such as unexpected add-on charges for services and poor communication around appointment changes. There were also comments about the front desk being understaffed and causing long wait times and chaotic check-out experiences. Overall, Hand & Stone Massage and Facial Spa seems to provide quality spa services, with room for improvement in customer communication and front desk operations.