PetSmart Grooming

Feb 2024

I took my dog there 3 times and will NOT go back. The first time, I expected my mid-sized Lab mix to be anxious, so I thought nothing of it. The second time, they called me back within the hour to come get her because she would not let them cut her nails and was overly anxious. There was no charge at that time, but they suggested I bring her when it wasn't busy so that she wouldn't get so anxious. Advice taken. I made her third appointment on a day they said would not be busy and indeed there were only two other dogs there upon arrival. Two hours later, I picked her up and was told that she would not let them cut her nails but that she got her bath. My family and I noticed that she did NOT SMELL CLEAN. Making me suspicious if they even gave her a bath at all. They charged me full price and I left the groomer a tip, but my poor dog left there anxious and she pulled on the leash so hard, I fell to the ground right in front of the sliding doors, scraping my knees and causing some bruising on an arm, where I fell. My dog could not get to the car fast enough. That's the last time they will ever see my fur baby again! "Keep the change you filthy animal!"

Sep 2023

Please do not take your pets here. This location cut my yorkis hair by his testicle to low causing him to have an abrasion. Also having me pay an additional $100 for an antibiotic because it caught infection. The lack of experience these little girls has. Pet smart you should do better in hiring !!!!!

Sep 2023

I will NEVER return to this location or any location to have my dogs groomed. I took both of my dogs to this location for a bath & full haircut @ 12:30 pm & received a phone call @ 4:30 pm to tell me my dogs were ready for pickup. Upon my arrival, I see that only one dog has been groomed and the other one was not. I was explained that my dog was 'aggressive' & that he bit the groomer while she attempted to groom him. I have NEVER, NEVER received this type of feedback from any of the Petsmart groomers, EVER. He's been going there for over 2 years. I find it quite troubling that I wasn't informed of this until I arrived . By the way, they close at 5 & I have a suspicion that b/c it was closing time, Katie ( & the rest of her staff) chose NOT to groom him. I'm livid. Katie could have easily picked up the phone well before 4:30 & explained the situation. So, I call B.S. all the way around. I am beyond upset that they were so focused on cleaning and leaving that my dog was mistreated & not groomed.