Lake Eye Associates: Lindsey Walsh, O.D.

Feb 2022

I just wanted to take the time to thank Lake Eye for everything they have done for me. Being new to the area and looking at reviews, I came across Lake Eye while looking for someone to perform cataract surgery on my right eye. I had my left eye done in South Fla. and waited to get scheduled for my right but could not get it done before I moved up here. I went 1 yr. before I could get the other one done. From the first contact with Lake Eye, I knew I had made the right decision. Natile was awesome! She had to deal with my old PCP ( I had to fire them...long story). They would not cooperate with her in getting the right codes to get the authorization to be seen by Lake Eye. Thru her persistence, I was finally able to get them from my new PCP. Everything after that fell into place. The staff is super friendly, and Dr. Werly was the best! Everything explained, great procedure, and now I can see so much better. Then after the surgery and trying to pick out where to get my glasses, I ended up buying from them in-house . Dinna was awesome also! She even saved me $100.00 out of pocket on my new glasses. Got a great pair that look and fit great. So happy to see clearly again! I would highly recommend Lake Eye for all your vision needs. 5 Stars!

Dec 2021

Three Strikes and I am OUT Original appointment a year ago went well, loved the Doctor (Dr. Rawls). Ordered new glasses for computer work that the Doctor went to great lengths to make sure the on-site lens shop would understand. (These are different from a standard progressive lens). First set arrived and were just basic glasses - not what was ordered. (STRIKE 1). When I called, the lens shop said I had to return and go through the doctor appointment again because they didn't believe they were the issue. So, I drove 45 minutes, one-way, to see the Doctor who promptly looked at the glasses and walked over to the lens shop and told them they were wrong and showed them, again, in great detail what she (I) wanted. (The lens shop argued with her and she was pretty upset) Two weeks later, I received lenses that were identical to the first wrong ones. (STRIKE 2) I eventually contacted a Manager and I spent almost an hour on the phone with her over an afternoon getting it sorted out. Three weeks later (8 weeks from when I first ordered them) I received glasses that were correct. I made an appointment for this year (Originally Dec 7th) back in the summer and received a call a couple months ago asking us to change dates because the Doctor's schedule changed. No big deal, set it up for today (12/10). A quick aside - I had problems with the first appointment getting made at the correct office (I wanted it at the office near Wildwood on SR 44, they kept putting me at 'The Villages' office which is near Spanish Springs which is 30 minute further for me. I finally started calling the office I wanted as 'Near Wildwood on SR 44' to make sure they got it right.) We get there today and they had made the appointment for, you guessed it, Spanish Springs - (even though I asked to make sure it was Wildwood) and there is no way you can get there in time to make an appointment when you are 'on-time' at Wildwood. (As an aside, both times I've been to this location, at least one other patient showed up and found out their appointment was somewhere else. I suspect I am not the only one with this issue) Well, you know you can't make an appointment in December at the last minute so now, we are screwed for the year - basically threw away our VSP for the year. (STRIKE 3) Look elsewhere .........

Nov 2020

As a new patient, I received a "warm welcome" letter with my package of forms to fill out. Had an appointment at 7:30 a.m., and I was asked to be there 15 minutes early. Got there at 7:10, and all the lights were off. Sign on the door said open 8:30a-5:00p. Pulled on the door,, and it was locked. We called the office to confirm location and got answering service, who told us the offices don't start answering phones until 8:00 a.m. We waited a few minutes (past 7:15) and didn't see any activity, so we thought that maybe it was the Leesburg office instead...that I had my information incorrect. Tried calling that office and got answering service again. Drove to Leesburg office only to be told it was supposed to be The Villages office after all, and they usually don't open their doors until 7:20 (so why ask a patient to be there 15 minutes early for a 7:30 appt when you know you don't open until 7:20?). Leesburg office called Villages office and asked if I could drive back (it's now 7:35). Villages office said "I would not make the 15-minute-late appointment window, and Dr. Wehrly was booked for the rest of the day, so I would have to reschedule." Uh, no. I don't. I told them to forget it. If this is how the offices are run, and if this is how they treat a new patient, the last thing I want is them touching my eyes. Too many other doctors in area to put up with such patient-unfriendly service. Some "warm welcome," Lake Eye. Good job.