About Cleveland Heights Animal Hospital
Cleveland Heights Animal Hospital has been serving the community for 35 years with a friendly, caring, and knowledgeable staff. Clients appreciate the helpfulness of the team and the thorough examinations provided by Dr. Monica Garcia. New pet owners feel reassured and supported in their care decisions, making this clinic a top choice for veterinary services in Lakeland. Many customers express confidence in the staff and highly recommend the hospital for pet care. Recently, some experiences have highlighted concerns about the boarding service, with one customer noting that their cat was not cleaned up properly after having diarrhea. However, the hospital responded quickly with an apology and compensation for the stay, showing their commitment to customer service. Overall, reviews mention the staff's compassion and the thoroughness of their care, making Cleveland Heights Animal Hospital a trusted place for pet owners, especially in times of need.
I can’t say enough wonderful things about this veterinary office. They take such amazing care of my dog, Rocky, and always treat him like he’s their own. The staff is kind, patient, and truly compassionate, and they take the time to explain everything and answer all my questions. Knowing Rocky is in such good hands gives me so much peace of mind. I’m incredibly grateful for the care and love they show him every visit. Highly recommend!
I took Toby in for an exam and it took 2 days for them to be able to touch him as he is aggressive. They provided medication for him so he could be seen the next day. You guys were absolutely amazing in caring for my 13 year old Yorkie. Thank you for caring for him!!!
Always been very happy with their service but this past week we boarded our cats for about a week we came back were told that one of our cats had diarrhea. About 3 days prior The problem is they didn't even bother to clean her up she still had poop all over her tail and her legs I feel like they could have at least wiped her off with a wet nap very unhappy.
They should treat animals that they've been entrusted with better than that
After I posted this review Cleveland Heights got in touch
Us and apologized and comped our cats stay
We appreciate the customer service