Touchstone Heating & Air Inc

Touchstone Heating & Air Inc is a residential and commercial HVAC contractor serving the Lake City and Lake Butler, FL area. The company is staffed with drug-free, highly trained, and knowledgeable technicians and is open 24/7, 365 days a year. Customers praise the company's professionalism, excellent communication, and superior service. One reviewer described the technicians as "super nice & helpful" and appreciated how clearly they explained everything. When the home air conditioning system needed repair during a heatwave, the company quickly provided temporary window units at no extra cost until the parts arrived. Another customer highlighted the company's dedication to service, noting that a technician was dispatched on a Sunday to fix a broken AC unit, despite it being the company's annual event day. Reviewers also commended the competitive pricing and quality of work. One customer shared that the installation of their new heating and air unit was completed quickly and efficiently by polite and friendly technicians, who also cleaned up afterward. Customers also appreciate the company's ongoing maintenance service; one mentioned that paying for annual service is worth it as the technicians are always professional and knowledgeable. They do not try to sell unnecessary items and are highly recommended. Recent reviews show the company's quick response and helpful attitude. When a customer was without air for a week and struggled to contact other dealers, they chose Touchstone and received excellent customer service, with staff willing to work with them and go above and beyond. Another customer appreciated the weekend response when their A/C conked out early Sunday afternoon with Airbnb guests arriving that evening; technicians arrived within half an hour and got the system back up and running. Brandon, one of the technicians, was praised for being extremely nice, professional, and thorough. He explained the installation of a surge protector and showed where it would be installed, demonstrating his commitment to excellent service. Overall, Touchstone Heating & Air Inc is seen as a trustworthy and reliable HVAC provider, dedicated to meeting the needs of its customers.