Geordany came out yesterday about 6:30 pm as the AC was running but not cooling. I was told that there was a $143 service charge for the visit. He checked the system and told me that the compresser was bad and could be replaced for about $5000, but, since the unit is 10 years old, it would be wise to just replace the entire unit for $8800. I told him that I would get a second opinion and get back to him. Sun Kool came out today and checked the system out free of charge. They told me that the compressor is running just fine but that the condensate drain was clogged. They cleaned it free of charge. That was four hours ago and the system is working perfectly. I called Mid-... read full review
February 2024
I had a maintenance agreement with this firm for two years. After the first visit in 2022, on the next three visits the technicians tried to upsell me on questionable or unneeded work. I bit twice. Then I realized they use an inflated "flat rate" pricing structure. The concept is good if applied fairly, but their pricing structure is bogus. The last charge was $167 for a $15 drain switch and about 12 minutes of labor. They might have nice looking trucks, but customers beware! Show less
April 2018
Whatever you do; DO NOT use this company they came out and did a simple maint. check and I watched the service tech. use my hose to clean out drain which in turn flooded my air handler in my garage and took out the drain pan. I had no choice but to replace the whole unit; with another company of course! This was one of 4 call backs and problems with this company! Anyone want to form a picket line; I am all for it!
Geordany came out yesterday about 6:30 pm as the AC was running but not cooling. I was told that there was a $143 service charge for the visit. He checked the system and told me that the compresser was bad and could be replaced for about $5000, but, since the unit is 10 years old, it would be wise to just replace the entire unit for $8800. I told him that I would get a second opinion and get back to him. Sun Kool came out today and checked the system out free of charge. They told me that the compressor is running just fine but that the condensate drain was clogged. They cleaned it free of charge. That was four hours ago and the system is working perfectly. I called Mid-... read full review
I had a maintenance agreement with this firm for two years. After the first visit in 2022, on the next three visits the technicians tried to upsell me on questionable or unneeded work. I bit twice. Then I realized they use an inflated "flat rate" pricing structure. The concept is good if applied fairly, but their pricing structure is bogus. The last charge was $167 for a $15 drain switch and about 12 minutes of labor. They might have nice looking trucks, but customers beware! Show less
Whatever you do; DO NOT use this company they came out and did a simple maint. check and I watched the service tech. use my hose to clean out drain which in turn flooded my air handler in my garage and took out the drain pan. I had no choice but to replace the whole unit; with another company of course! This was one of 4 call backs and problems with this company! Anyone want to form a picket line; I am all for it!