Reviews for Mid Florida Installations Inc
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards offers military discount open to all
i called them at 4 they told me the tech was in Melbourne that I was the next customer. they never showed up. I called at 5.20 their AI answered. never heard from them again. horible experience. picture of the AC leaving this morning. this is after they supposably fixed it
7/29/25 Avoid this company! They have terrible customer service and terrible service technicians. We had an issue with our upstairs ac so they came out yesterday. They were here for over 2hrs and I paid over $500 and they claimed the problem was fixed. Well little did I know it wasn't. Our upstairs was over 80° and never cool down. When my husband came home he opened the ac closet to look inside and found that the ac is now leaking water and flooding our closet. (It was never leaking before) So we called the company back and they said they will have someone out around 5pm. We figured this was normal for them to work after 5pm due to them claiming to be 24 hrs. Well that was far from the truth. Come 6pm no one had came so we call them again just to get their AI answering service that asks questions then claims someone will call you back. 7pm still no call back or anyone coming to our house so we call again and get the same AI answering service. Meanwhile my husband has to keep using the wet vac to clean the water from the flooding ac closet. We called the 24hr service line 3 or 4 times last night with nothing in return. My husband had to keep getting up last night to clean the water up in the ac closet so it didn't ruin our house. Fast forward to this morning. We call as soon as the office opens and get met with a very rude lady. They refuse to send someone out immediately and claim that we are now scheduled for service between 3-5pm today. When we asked to speak with a manager we were placed on hold and after holding for sometime we were hung up on. I immediately called back and spoke with a guy that was not necessarily rude but just very monotone and sounded as he wasn't surprised this issue was happening and could care less. We got absolutely no where with him either other than him claiming we are scheduled for later today and they can't and won't send anyone out here immediately. He also claimed a manager was not available to talk to and will call use back. Now my husband is missing work today to deal with this as I have appointments with the kids today and won't be home. This has turned into a nightmare. So please avoid this company. 7/30/25 update: called today and they said someone would be out between 3-5pm for service and it's now 9pm and no one came. when I called this morning I also asked to speak with a manager and they said there was no manager available and that the manager would call back today and I didn't receive a call from a manager. 7/31/25 update: went to the garage this morning to get in the car and leave and noticed a puddle on the floor. looked up and saw the ceiling was leaking and cracked from water damage from the ac leaking above. immediately contacted a lawyer. called the company this morning and talked to a helpful guy by the name Lewis. explained what was going on and asked to speak with a manager. he stated that there was no manager available and I told him due to this situation and the damage now done to my house I have contacted a lawyer and would like to speak with a manager. he said that they weren't available to talk to me but he would send a senior technician out right away and they would be at my house between 9-10am. technician arrived somewhere around 10am. technician said the line was clogged and not cleared properly. he fixed the issue with the line and as of right now it seems that the issue has been fixed. we asked about the water damage that has been caused by the first technician not fixing the issue properly and causing more issues. he said we have to contact the company office about it. now we are going between the company and lawyer to be sure this issue is fixed properly.
They did a great job. Courteous and very professional! Kevin was awesome!