GMC at NILES SALES AND SERVICE, INC. GMC

My new Nissan Altima had a massive electrical malfunction while vacationing in Key West. We managed to limp into this Nissan dealer and they were outstanding. Remember we had no other way to get home Ft. Lauderdale and this was few days from Christmas. It turned out that the software was defective. But Gary, the service advisor, graciousness, concern and competence.

I'm just not impressed with the service department. It shouldn't take more than a month to make an appointment, particularly when the reason you're making an appointment is that your car isn't running. It also took multiple phone calls to get a reason person to schedule the appointment. They weren't rude, just unsympathetic and unaccommodating.

2 weeks of repeated calls to the service department and nobody answers the phone. Left voicemails and nobody has called me back. Wow!! Ill take my vehicle to the mainland - it's less of an inconvenience than this.