Buick at NILES SALES AND SERVICE

Dec 2023

My new Nissan Altima had a massive electrical malfunction while vacationing in Key West. We managed to limp into this Nissan dealer and they were outstanding. Remember we had no other way to get home Ft. Lauderdale and this was few days from Christmas. It turned out that the software was defective. But Gary, the service advisor, graciousness, concern and competence.

Dec 2023

Excellent service, dropped vehicle off for an oil change, were taken care of immediately, took one of their shuttles to Higgs beach to play pickleball, received a call when vehicle was ready, shuttle picked us up and drove us back to pick up truck. Everything was grade A service. Thank you to the employees at the service counter and the shuttle driver, Josée. Will definitely be back.

Nov 2022

I can't speak for the sales department, but the service department is the reason I decided to sell my older but otherwise serviceable Cadillac CTS. They are the only repair game in town for the brands they sell, and as of fall 2022 there is currently a three month wait for service (it was similar last year). They don't bother to return phone calls, don't read the service notes you enter when you make an appointment, and "forget" to do things that were agreed to. The delayed appointment situation is bad enough for the routine stuff that can be put off, but if something catastrophic were to happen I realized I could find myself without a car for months. As my car ages the threat of that happening would only get worse. Key West is an isolated market, so think twice before moving here with any car you are expecting Niles to service.