I'd like to leave a 5 star review since they saved my dogs life. But the billing policies? Who can pay 6k to save an animal without some payment plan ? **Please- MEDVET, how about empathy and understanding of LONGER PAYMENT PLANS VIA CARE CREDIT that wouldn't hurt you a bit!? Kudos to excellent surgeon Dr. Latimer for saving the dog. And, to my regular vet for sending me there specifically. The dog accidentally swallowed a huge bone. Caught in her esophagus. This was a tricky surgery, death possible. From start to finish there were positives and minor negatives. Note: I worked several years at an emergency vet clinic. 1. Intake-dog transfer: while reg. Vet called, sent X-rays and transferred us, upon arrival, there was no confirmation of understanding or receipt of any case info or X-rays. 2. We waited awhile, were then put in exam room-greeted by vet tech, asking various redundant routine questions. We explained everything was done already-tech took her in back. 3. Enter Doc one (not surgeon) explained what was going on,risks and what could happen. Me thinking "who's the surgeon?" I begged them to bring her back to say goodbye in case she died. They didn't do this until I read, signed paperwork agreeing to the bill and surgery. Okay. Balll finally rolling. They say she'd be in surgery a couple hours. My friend met me there (home is 45m away) we left, went elsewhere to wait. Dropped me.back off to waiting room where I continued waiting. Desk person acknowledges me some time later and says "oh, you're still here"? Staff then exits back of clinic, sees me, turns around and runs back. At that moment-I thought my dog was DEAD!! Apparently, they were just finishing and thankfully the Doctor came out-object swallowed in hand, and said she was alive. 4. Care while hospitalized-The next 2 days they were very responsive and doctors watching patient explaining things via phone. She was released, went back for check up and cleared by Dr. Latimer. I found him above and beyond; gracious, understanding, empathetic,passionate and kind. **My biggest complaint:almost 6k bill (not to mention what was spent at my regular vet) and happy to see they accepted care credit for those of us without pet insurance. BUT, only for 6 months. This is 100% offensive. The bill was also difficult to read since there were meds and exam fees charged 4x daily during hospitalization. The tech explained and reviewed every line charge. And, there were errors. +4 stars for fantastic care via techs and Drs. -1 or more for billing policies, short term only with Care Credit and incomprehensible invoice.
Dec 2023
Just want to share what a wonderful team MedVet Jupiter has. We had to visit in the middle of the night for our dog. Will, Stephanie, and Dr. Tori were beyond compassionate and caring. They were quick and efficient with diagnosing the issue and we felt they did the best they could to provide us with a high level of care and do everything in their power to help our dog. They were genuine, comforting and helped us greatly during this devastating time. Would highly recommend.
Oct 2023
Everyone was very friendly. Doctor took the time to explain the details of my dog's condition and treatment options. I felt comfortable leaving and knowing my pet will be taken care of during surgery.
Google: 4.8/5
I'd like to leave a 5 star review since they saved my dogs life. But the billing policies? Who can pay 6k to save an animal without some payment plan ? **Please- MEDVET, how about empathy and understanding of LONGER PAYMENT PLANS VIA CARE CREDIT that wouldn't hurt you a bit!? Kudos to excellent surgeon Dr. Latimer for saving the dog. And, to my regular vet for sending me there specifically. The dog accidentally swallowed a huge bone. Caught in her esophagus. This was a tricky surgery, death possible. From start to finish there were positives and minor negatives. Note: I worked several years at an emergency vet clinic. 1. Intake-dog transfer: while reg. Vet called, sent X-rays and transferred us, upon arrival, there was no confirmation of understanding or receipt of any case info or X-rays. 2. We waited awhile, were then put in exam room-greeted by vet tech, asking various redundant routine questions. We explained everything was done already-tech took her in back. 3. Enter Doc one (not surgeon) explained what was going on,risks and what could happen. Me thinking "who's the surgeon?" I begged them to bring her back to say goodbye in case she died. They didn't do this until I read, signed paperwork agreeing to the bill and surgery. Okay. Balll finally rolling. They say she'd be in surgery a couple hours. My friend met me there (home is 45m away) we left, went elsewhere to wait. Dropped me.back off to waiting room where I continued waiting. Desk person acknowledges me some time later and says "oh, you're still here"? Staff then exits back of clinic, sees me, turns around and runs back. At that moment-I thought my dog was DEAD!! Apparently, they were just finishing and thankfully the Doctor came out-object swallowed in hand, and said she was alive. 4. Care while hospitalized-The next 2 days they were very responsive and doctors watching patient explaining things via phone. She was released, went back for check up and cleared by Dr. Latimer. I found him above and beyond; gracious, understanding, empathetic,passionate and kind. **My biggest complaint:almost 6k bill (not to mention what was spent at my regular vet) and happy to see they accepted care credit for those of us without pet insurance. BUT, only for 6 months. This is 100% offensive. The bill was also difficult to read since there were meds and exam fees charged 4x daily during hospitalization. The tech explained and reviewed every line charge. And, there were errors. +4 stars for fantastic care via techs and Drs. -1 or more for billing policies, short term only with Care Credit and incomprehensible invoice.
Just want to share what a wonderful team MedVet Jupiter has. We had to visit in the middle of the night for our dog. Will, Stephanie, and Dr. Tori were beyond compassionate and caring. They were quick and efficient with diagnosing the issue and we felt they did the best they could to provide us with a high level of care and do everything in their power to help our dog. They were genuine, comforting and helped us greatly during this devastating time. Would highly recommend.
Everyone was very friendly. Doctor took the time to explain the details of my dog's condition and treatment options. I felt comfortable leaving and knowing my pet will be taken care of during surgery.