Optical World: Edelsberg Leo OD

Jan 2024

The worse customer service in town. They just handed me my glasses in a plastic bag without even a case or trying them on after waiting for weeks. When I called her on it she gave me a business card and said here read this to see if the glasses were ok. I actually had to laugh at the poor service. Never again.

Aug 2022

I had my eye exam and the Dr was very nice andprofessional. After my exam I started to look for frames and found a pair I liked. After sitting down with one of the female staff members she told me that my lenses would cost 150$, I told her that I could not attord that much tor lenses at this time. I was not given any other option of lenses. After driving home I contacted my insurance company and was told that my lenses were only supposed to be 25$. I called the store and spoke to the same female staff member and tried to have her explain to me why I was being charged 150$ for lenses and she told me it was because they were anti-glare lenses which she never told me in the store, she only assumed that I needed them but from the last few pairs of glasses that I've purchased from them, I never got the anti-glare lenses. I asked if I could just order the glasses over the phone but I was told that I couldn't because they needed to measure them on my face. After driving all the way back to the store I was given dirty looks and could hear the 3 of the female staff members speaking badly of me and saying that they didn't want to deal with me, when it was their fault to begin with. My face was never measured for the glasses so I drove all the way there for no reason. I hope this store either checks their staffs attitude or fires them for being so unprofessional. I guess the staff thought I needed hearing aids as well as glasses but my ears work just fine as well as my sense of situational awareness. The only helpful person besides the Dr who was very nice was the gentleman with the tattoos on his arms who was very polite and answered all of the questions I had.

Jan 2022

Wonderful; top notch service and attention. Chris, shaquitta, and Dr. Javier was amazing. First let me say they are located inside the mall across from Old Navy. My map quest had me going to the rooms to go off of US1, but no it’s inside the mall. The took my VSP insurance and I can’t wait for my new glasses to come in. Ouuuu they have this machine where you do NOT have to go through eye dilation, which is so much better for people like myself where eye drops or contacts are impossible to use on me.