Key Buick GMC

Key Buick GMC in Jacksonville, FL, is known for its exceptional service and commitment to customer satisfaction. The dealership prides itself on maintaining high standards, serving customers from St. Augustine, Orange Park, and Gainesville. Many clients have expressed their satisfaction with the vehicle purchase process, highlighting how fast and efficient it is compared to past experiences. Sales representatives, such as Ghazi and John Coleman, have been recognized for their professionalism and helpfulness, making the buying journey pleasant and enjoyable. However, there have been some concerns regarding the collision center's service. One customer reported receiving their vehicle back dirty and with unresolved issues, leading to disappointment. Despite this, the management responded by reaching out and addressing the concerns, with an employee named Kenny stepping in to resolve the problems. This positive follow-up has improved the customer's experience, although some issues still remain. Overall, Key Buick GMC offers a mix of excellent service and areas for improvement, making it a significant player among Buick and GMC dealerships in the area.