About J&W Heating and Air
J&W Heating and Air is a well-established HVAC company that has been serving the Jacksonville area since 1966. Focused on quality work, superior customer service, and providing the best HVAC products and services, the company's mission is to offer expert service and quality products through its experienced team of HVAC technicians and support personnel. Customers have consistently praised the company's professionalism, knowledge, and dedication to their needs. Technicians like Brittney Jones have been recognized for their punctuality and informative approach, making customers feel comfortable. Brian also received positive feedback for his friendly demeanor and clear explanations, which made understanding the problem easier for customers. Additionally, Ross was noted for his detailed discussions about services and prices without any pressure. Customers appreciate the ease of scheduling appointments through the user-friendly website and the security protocols in place before the technician's visit. Overall, J&W Heating and Air has earned a reputation for providing a fantastic customer experience that feels like family, with honest and transparent communication that sets it apart from the competition.
Jeremiah was very friendly and patient when he installed our new water heater. He was on time, answered all of our questions, and did a great job with the installation. There had been a small miscommunication about the unit to be installed, but he went out of his way to resolve the issue for us.
Richa, the sales manager was flexible and accommodating. He responded to our calls and emails promptly. They were able to schedule our installation quickly, called and texted when the technician was on their way, and showed up when they said they would.
Ray was my technician this time and he was an excellent young man! He was in and out very quickly. Inside air handler was fine and outside unit was equally as fine. I have my unit checked every 6 months just to make sure everything is okay. I recommend J&W heating and air + Plumbing.
We had our system replaced in September by J&W in September. Very happy that we did. It was a pleasure to have Ian explain what J&W had to offer. Thanks Ian, Ryan, Lee and Scott. To your continued success J&W, you have a process to deliver excellent service.