I purchased two pair of glasses. One pair was the wrong prescription and one pair was never delivered. No refund was issued. Multiple promises to return phone calls went unheeded. Completely unprofessional service. Total disappointment. I was new to the area and didn't know any better. Stay away.
July 2018
If I could give a 0 I would. I will NEVER EVER go back to Derickson's Vision. Troy is the main reason. I am not sure how he is employed here. The lack of communication from him was awful. Called several times to speak to him. He would either never call back or hang up on me after holding several minutes. VERY RUDE!!!! He could care less about the customer. I finally had to communicate through the office manager. You have been warned.
July 2017
Over charged for glasses and services!! Troy has F A I L E D on customer service, integrity, and honesty. Natalie, manager, seems to make excuses for him and then cannot accept ANY responsibility/accountability for his actions and false promises. The office as a whole, including the doctor, who made my husband sit and wait for over an hour for his appointment!! Then without a single word, left the office due to a forgotten daughter's graduation ceremony!!!???!!! WTH type of circus is this place!!!!??? DO NOT GO TO THIS OFFICE!!!! Over $2,000.00 later, WITH insurance and nothing but GARBAGE!!! GLASSES STILL NOT FIXED 4.5 MONTHS LATER!
I purchased two pair of glasses. One pair was the wrong prescription and one pair was never delivered. No refund was issued. Multiple promises to return phone calls went unheeded. Completely unprofessional service. Total disappointment. I was new to the area and didn't know any better. Stay away.
If I could give a 0 I would. I will NEVER EVER go back to Derickson's Vision. Troy is the main reason. I am not sure how he is employed here. The lack of communication from him was awful. Called several times to speak to him. He would either never call back or hang up on me after holding several minutes. VERY RUDE!!!! He could care less about the customer. I finally had to communicate through the office manager. You have been warned.
Over charged for glasses and services!! Troy has F A I L E D on customer service, integrity, and honesty. Natalie, manager, seems to make excuses for him and then cannot accept ANY responsibility/accountability for his actions and false promises. The office as a whole, including the doctor, who made my husband sit and wait for over an hour for his appointment!! Then without a single word, left the office due to a forgotten daughter's graduation ceremony!!!???!!! WTH type of circus is this place!!!!??? DO NOT GO TO THIS OFFICE!!!! Over $2,000.00 later, WITH insurance and nothing but GARBAGE!!! GLASSES STILL NOT FIXED 4.5 MONTHS LATER!