Had my carpets done on March 13. The employee used a buffing machine. I called and spoke to owner. I explained we are not here full time and he said when I get back he would have my carpets done again at no charge. I called three times this month(October) left message for owner to call me back. No call back so I am posting this as a negitive review. You have to mark a star so if I could I would not give them any stars.I will not be using this company again.Service: General carpet cleaning
November 2021
Great team...good work!
November 2020
I have used Chem-Dry of Duval for many years, but this will be my last time. First, I was disappointed that there was a stain in my carpet that they didn't remove. Second, the technician showed up an hour and a half earlier than scheduled and the owner (Ishmael) called me to confirm the time even though they were already at my house! And finally, I negotiated the same price over the phone as the last time they cleaned, but when they came they increased the price. Ryan, the technician said he would include a "free" can of spot cleaner to make up some of the extra he was charging. He even said he would drop it off at my house. Well, 2 months later and... read full review
Had my carpets done on March 13. The employee used a buffing machine. I called and spoke to owner. I explained we are not here full time and he said when I get back he would have my carpets done again at no charge. I called three times this month(October) left message for owner to call me back. No call back so I am posting this as a negitive review. You have to mark a star so if I could I would not give them any stars.I will not be using this company again.Service: General carpet cleaning
Great team...good work!
I have used Chem-Dry of Duval for many years, but this will be my last time. First, I was disappointed that there was a stain in my carpet that they didn't remove. Second, the technician showed up an hour and a half earlier than scheduled and the owner (Ishmael) called me to confirm the time even though they were already at my house! And finally, I negotiated the same price over the phone as the last time they cleaned, but when they came they increased the price. Ryan, the technician said he would include a "free" can of spot cleaner to make up some of the extra he was charging. He even said he would drop it off at my house. Well, 2 months later and... read full review