Community Health of South Florida, Inc. - South Dade Health Center

Mar 2023

Came for lab work and the lobby was empty and yet still had to wait to get some simple blood work done. Front desk is unprofessional and seems like they don't even want to be there. Phlebotomist did not introduce herself and left a small hematoma on arm. Will not be returning to this location even if it's convenient for me as the census is low at this place. Save yourself the trip and find another location to go to such as Doris Ison in Cutler bay.

Jul 2022

There are signs saying appointments will be taken care of first. However, I was in on a Saturday 8 am no one there (was the first person, waited outside till open), only one walk in after me without an appointment. They said they couldn't attend me because they were booked for the day, left building at 819 am with a paper for other locations that accepted walk-ins (waited in parking lot till 830am and no one else showed up). The staff was very nice, nonetheless I feel I could have been attended since no one was there with an appointment. One star because they were nice and another for the feedback. Also didn't have an appointment because it's hard to get someone on the phone, i even left a message with a call center the previous week and didn't receive a call back (I may have missed the call but doubt it, no voice messages)

Jul 2022

Unprofessional. Made an appointment at 1pm on the phone. They have lunch here at (Homestead, 312th st) 12pm-1pm. I was told to come early to fill out paperwork. 1 small sheet of paper that took all of 1 minute. At 1:05 (after waiting 35 minutes) I was still unattended and when I asked I was told the lady who does registration is not back from lunch yet. I saw her wander in at 1:10 pm and started laughing and talking about personal stuff. She seemed in no haste to get back to work although she was already late. This is not the 1st time either.. I came in last week at the same time and had the same exact issue and several months ago, same problem. I'm giving 2 stars bc they actually have labs on the premises.