During my yearly maintenance check, the tech found a problem, troubleshooted till he found what was causing the issue. What could’ve been a resolution involving a bill turned out to be resolved w/out extra cost. Thumbs up to Artel. Professional and polite.
August 2024
I cannot say enough nice things about Artel Paulk, the tech who came out today to do the six month maintenance service on my two AHUs! Because I know several people who have gotten COVID lately and been pretty sick, I asked if he would wear a mask when inside the house (some service techs give me a hard time). He told me he’d wear a hazmat suit if that made me comfortable. ?
He spent two hours here and had to trouble shoot the older thermostat in the main house. Sometimes when I turn it down, it shoots up to 81 degrees and stays there, no matter how low I set it. The air coming from the vent feels plenty cool, so I know the unit is working just fine.... read full review
August 2024
I returned from a vacation on June 30 and my house temperature was 88 degrees. It was a Sunday night and I called Climate Control and left a message. I received a call back at 8 am the next morning. A technician was sent out that afternoon and I was told the compressor was not functioning and either a new compressor was needed or a complete unit. I was then given three options for the replacements but by then it was July 3 and since the office was going to be closed for the July 4th holiday weekend, my unit couldn’t be replace until July 15. I was very upset and explained that I was having surgery that week and I was told that was the earliest date but they would see... read full review
During my yearly maintenance check, the tech found a problem, troubleshooted till he found what was causing the issue. What could’ve been a resolution involving a bill turned out to be resolved w/out extra cost. Thumbs up to Artel. Professional and polite.
I cannot say enough nice things about Artel Paulk, the tech who came out today to do the six month maintenance service on my two AHUs! Because I know several people who have gotten COVID lately and been pretty sick, I asked if he would wear a mask when inside the house (some service techs give me a hard time). He told me he’d wear a hazmat suit if that made me comfortable. ?
He spent two hours here and had to trouble shoot the older thermostat in the main house. Sometimes when I turn it down, it shoots up to 81 degrees and stays there, no matter how low I set it. The air coming from the vent feels plenty cool, so I know the unit is working just fine.... read full review
I returned from a vacation on June 30 and my house temperature was 88 degrees. It was a Sunday night and I called Climate Control and left a message. I received a call back at 8 am the next morning. A technician was sent out that afternoon and I was told the compressor was not functioning and either a new compressor was needed or a complete unit. I was then given three options for the replacements but by then it was July 3 and since the office was going to be closed for the July 4th holiday weekend, my unit couldn’t be replace until July 15. I was very upset and explained that I was having surgery that week and I was told that was the earliest date but they would see... read full review