Bought a new back pack not long ago and after 6 months or use the stitching and zippers started to fail I contacted drago gear LLC 1/30/23 they acknowledged that my bag was covered under warranty and that they would send the info over to the manager and he would send me a new bag it’s now 5/27/23 and they have stopped responding to my emails don’t do business with this company they do not conduct themselves professionally I suspect they have some serious issues internally and I will now take this campaign against drago gear LLC online and to social media to do as much damage as I can to this company over a 100$ back pack
May 2023
If I could give ZERO stars, I would. Nov 2022, have a warranty issue with a Tracker Backpack. Its May 23 and the pack STILL hasn't been replaced. Heard all kinds of excuses from, supply chain issues to \\\"our shipper sent us the wrong boxes.\\\" I can't wait to get the new bag so I can throw it in the garbage.
May 2023
If I could give ZERO stars, I would.Nov 2022, have a warranty issue with a Tracker Backpack.Its May 23 and the pack STILL hasn't been replaced.Heard all kinds of excuses from, supply chain issues to "our shipper sent us the wrong boxes."I can't wait to get the new bag so I can throw it in the garbage.
Google: 4.5/5
BBB: F
Bought a new back pack not long ago and after 6 months or use the stitching and zippers started to fail I contacted drago gear LLC 1/30/23 they acknowledged that my bag was covered under warranty and that they would send the info over to the manager and he would send me a new bag it’s now 5/27/23 and they have stopped responding to my emails don’t do business with this company they do not conduct themselves professionally I suspect they have some serious issues internally and I will now take this campaign against drago gear LLC online and to social media to do as much damage as I can to this company over a 100$ back pack
If I could give ZERO stars, I would. Nov 2022, have a warranty issue with a Tracker Backpack. Its May 23 and the pack STILL hasn't been replaced. Heard all kinds of excuses from, supply chain issues to \\\"our shipper sent us the wrong boxes.\\\" I can't wait to get the new bag so I can throw it in the garbage.
If I could give ZERO stars, I would.Nov 2022, have a warranty issue with a Tracker Backpack.Its May 23 and the pack STILL hasn't been replaced.Heard all kinds of excuses from, supply chain issues to "our shipper sent us the wrong boxes."I can't wait to get the new bag so I can throw it in the garbage.