DR. LORI EDUARTEZHealthy Hallandale Medical Center

I was a patient about 8 years ago, it was a great place, easy to call and get a quick response, either for prescription refill, appointments or any questions. That is not the case now a day, the entire task of making a phone call is an ordeal. You will never reach anyone to answer your call other than a recording telling you they are too busy to take your call and that someone will call you back. They don't even call you back, but an operator located somewhere else. Hopefully they will call you back at a time that you can pick up the phone and are not in a meeting or driving through heavy traffic , otherwise you lost the call and have to call the recording again and leave your name and phone number again and hope they call you at a better time... Preregister online to try to log in and get medical records, make appointment or refill prescription? forget it. After registering , you are not recognized, can't log in and can't make appointments or refill prescriptions, oh.. and can't call anyone for help because you know.. you get a recording... On their main page they have a button to book an appointment, click there and all the choice you get is with a neurologist, no other choices. Enter your health plan: Aetna and you get drop list with Aetna plans from Texas, IL and elsewhere except Florida, despite being on the portal for Hallandale Beach Medical Center in Broward Florida. The entire experience is maddening and the type of resources this Medical Center offer to their Patient to communicate with them is beyond poor, it is pathetic. I am looking to find a better place where they care more about making it easy for their patients to communicate with their Medical Center.