I tried contacting them multiple time on different platforms with no response.
April 2024
Photographer was nice and helpful but when it came time to get our photos there was no way for us to download the digital copy without paying for the photos all over again. Tried several times over two weeks, to reach anyone to help get the issue fixed with no success. Called, no answer direct to voicemail with no return phone call, emailed no reply, even stopped by in person, no one at the office. I would not recommend Step317 or use them again.
June 2022
The photographer was professional and very skilled with handling our 3 year old.
I tried contacting them multiple time on different platforms with no response.
Photographer was nice and helpful but when it came time to get our photos there was no way for us to download the digital copy without paying for the photos all over again. Tried several times over two weeks, to reach anyone to help get the issue fixed with no success. Called, no answer direct to voicemail with no return phone call, emailed no reply, even stopped by in person, no one at the office. I would not recommend Step317 or use them again.
The photographer was professional and very skilled with handling our 3 year old.