JCPenney Optical

Dec 2023

Dr. Patel is nice. However, the staff is sometimes not very kind to me. The woman raised her voice to me a few times about making an appointment. They can also be manipulative in regards to "padding the bill."Even Dr. Patel was once rude to me. If someone can see with their prescribed glasses, there is no need to get new glasses. Furthermore, if someone can see the lowest line on the eye chart with their prescribed glasses, there is no need for an eye exam. It is all just about money here period!!!

Oct 2022

POOR customer service. Told 2 weeks to repair 6 month old glasses. Now approaching 4 weeks. Can't get manager to call me with status report??? I'll just keep calling them

Sep 2022

Dr. Patel is excellent with children and we used to have to go back for multiple refitting and headache complaints at other optometry places. Now the glasses are always right the first time. She is amazing. You can also pay off eyewear on your penny’s credit card which is a bonus!