Cook's installed 2 new units for me since 2016. They did a great job, up until a little over a year ago when they just went silent. The service contract I paid for has not been honored and I called multiple times to find out why I hadn't had someone come out to service my 2 units. You would think after paying all that money for the new AC units and then purchasing the maintenance contracts for them they would honor their contract. Guess not! Not sure I would trust this company for the long term. :(
October 2018
Terrible customer service. John left me a message at 9:30am telling me he’d like to set up an appointment for “late morning or after lunch”. When I returned his call 10 mins later he proceeded to tell me he had waited for a minute and then left the area but wouldn’t be able to get to me until Monday & if a part needed to be ordered it would be at least a few days after that. When I asked if he could pop in on his way to crestview at any time to at least see if a part needed to be ordered, he told me no. I don’t know why I was even told “late morning or after lunch” because a time clearly did not matter nor did he seem the least bit interested to fix... read full review
October 2018
The lady on the phone has no business being in customer service. Totally rude. Blows my mind how someone can be so miserable.
Cook's installed 2 new units for me since 2016. They did a great job, up until a little over a year ago when they just went silent. The service contract I paid for has not been honored and I called multiple times to find out why I hadn't had someone come out to service my 2 units. You would think after paying all that money for the new AC units and then purchasing the maintenance contracts for them they would honor their contract. Guess not! Not sure I would trust this company for the long term. :(
Terrible customer service. John left me a message at 9:30am telling me he’d like to set up an appointment for “late morning or after lunch”. When I returned his call 10 mins later he proceeded to tell me he had waited for a minute and then left the area but wouldn’t be able to get to me until Monday & if a part needed to be ordered it would be at least a few days after that. When I asked if he could pop in on his way to crestview at any time to at least see if a part needed to be ordered, he told me no. I don’t know why I was even told “late morning or after lunch” because a time clearly did not matter nor did he seem the least bit interested to fix... read full review
The lady on the phone has no business being in customer service. Totally rude. Blows my mind how someone can be so miserable.