About Sears Appliance Repair
Sears Appliance Repair is a service provider with over 60 years of experience, specializing in fixing appliances of all major brands, including Kenmore, GE, Samsung, Amana, Frigidaire, Maytag, KitchenAid, and LG. They offer same-day or next-day appointments for repairs on water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, and cooktops. Technicians arrive on time and are equipped to complete the repairs. They diagnose the issue, explain the problem to the customer, provide an estimate, and then carry out the repair. All repairs are covered by a 90-day satisfaction guarantee. Customers praise the professionalism and efficiency of the technicians, noting their courtesy, clear communication, and attention to detail. They highlight the technician's ability to explain the issue clearly, provide a fair estimate, and complete the repairs promptly and effectively. Recent reviews mention technicians like Andre, who was extremely professional and knew exactly what was wrong with the microwave, arriving for a second appointment after a misdiagnosis earlier. Customers appreciate that Andre is requested repeatedly for appliance repairs. David is recognized for proactively keeping in touch before arriving, quickly diagnosing problems, and resolving issues efficiently. Customers also mention the quick service overall, with a technician demonstrating helpfulness and professionalism, making the whole process faster and more reliable.
Andre was extremely professional. Knew exactly what was wrong with my microwave when he arrived for my 2nd appointment 30 days later. Unfortunately the representative that came prior misdiagnosed my problem with my microwave which resulted in me waiting over 30 days for parts to show up. Anytime I have anything done with my appliances I will request to have Andre come to my home.
Rating is an average of:
1) Service rating of 5
I was able to schedule an appointment within 24 hours of my call. The service technician was perfect and did a professional job.
2) Price rating of 1
The repair required a $26 part and less than 15 minutes of time. I was charged $420! Totally ridiculous! I would not use them again!
David proactively kept in touch prior to arrival to perform our service. He quickly diagnosed the issue and was able to quickly and effectively resolve the issue. David is kind and respectful!