Sorry other Vets are having complaints. But I received the best glasses ever. Premium seems to have upgraded it's lens material. These lens are thinner and the prescription is dead on. Funny, so much better I thought the VA had changed vendors.
February 2023
LENSES ON MY PROVIDED FRAME SENT WRONG , ALL DARK , PRESCRIPTION REQUESTED( AS ALL PREVIOUS ONES " GRADIENT ") VAMC MIAMI OPTICAL SHOP EMPLOYEE STEPHANIE ROMERO WOULD NOT RE- ORDER CORRECT LENSES , SHE CLAIMED I NEEDED TO TURN IN FRAME AND WRONG LENS TO BE SHIPPED BACK TO PREMIUM OPTICAL IN FT LAUDERDALE, I CALLED PREMIUM OPTICAL , SPOKE WITH A LADY NAMED JENNIFER , SHE TOLD ME SHE WOULD PULL UP MY PRESCRIPTION AND RE- ISSUE LENSES RECEIVED BY BRUCE CARTER HOSPITAL MAIL ROOM ON 15 TH OF FEBRUARY.....NO CALLS FROM OPTICAL SHOP...NO LENSESALONE , GRA THRUBAAON BOTTOM READING PORTION, ACCORDING TO POSTAL SERVICE TRACKING THE NEW LENSES WERE RECEIVED BY
February 2022
My new glasses arrived and wow...I have never received frames this far out of adjustment...bifocals are 3 cm further over in lense than left side ..coatings were added after 3 times sayin No Coatings...terrible place for VA to have our glasses made...my last time
Sorry other Vets are having complaints. But I received the best glasses ever. Premium seems to have upgraded it's lens material. These lens are thinner and the prescription is dead on. Funny, so much better I thought the VA had changed vendors.
LENSES ON MY PROVIDED FRAME SENT WRONG , ALL DARK , PRESCRIPTION REQUESTED( AS ALL PREVIOUS ONES " GRADIENT ") VAMC MIAMI OPTICAL SHOP EMPLOYEE STEPHANIE ROMERO WOULD NOT RE- ORDER CORRECT LENSES , SHE CLAIMED I NEEDED TO TURN IN FRAME AND WRONG LENS TO BE SHIPPED BACK TO PREMIUM OPTICAL IN FT LAUDERDALE, I CALLED PREMIUM OPTICAL , SPOKE WITH A LADY NAMED JENNIFER , SHE TOLD ME SHE WOULD PULL UP MY PRESCRIPTION AND RE- ISSUE LENSES RECEIVED BY BRUCE CARTER HOSPITAL MAIL ROOM ON 15 TH OF FEBRUARY.....NO CALLS FROM OPTICAL SHOP...NO LENSESALONE , GRA THRUBAAON BOTTOM READING PORTION, ACCORDING TO POSTAL SERVICE TRACKING THE NEW LENSES WERE RECEIVED BY
My new glasses arrived and wow...I have never received frames this far out of adjustment...bifocals are 3 cm further over in lense than left side ..coatings were added after 3 times sayin No Coatings...terrible place for VA to have our glasses made...my last time