BJ's Optical

May 2024

As a brand new member to BJ's for only 2 weeks I'm amazed at just how bad the Tire Department is. Specifically, "Robin" and "Wilkes (mgr)" are so bad it's hard to describe. They have no communication between themselves and frankly don't care. When you try to talk to Robin, he turns the radio up, or just walks away from you. He's rude and has NO people skills. Wilkes lets him get away with this horrible behavior which turned my tire purchase into the worst tire experience of my life! No one is ever in the office and they keep the posters taped up so you can't see them. They close the bay doors and scream and yell at you if you try to get their attention. I'm so sorry I got this membership and will never renew it. Get your tires elsewhere where the employees are more professional and have some concerns about how their behaviors relate to keeping their jobs as they just don't care here. ZERO stars! RUN!!!

Apr 2024

Some of the employees, including the manager "Betty", need a few training classes in Customer Service. How they deal with customers is horrible. I will take the longer drive to Costco.

Apr 2024

Just filled a propane tank at the Hillsboro store and it was under filled and when I returned to the guy he gave all excuses that it stops digitally although I saw the meter going to 2.8 and then he stopped it. Anyway I felt I am going nowhere so just a make sure when they fill it is correct. From my end I will never use the service again since I didn't pay for 2/3 of the cost to be short changed. That is why you see the tire center always empty compared to Costco.