UNRELIABLE - UNSANITARY - UNPROFESSIONALTory Brasha cancelled my first appointment, miscalculated the timing for my second appointment and could not do my lashes which were part of my scheduled appointment. She made one eyebrow shorter than the other. She bruised my leg by over waxing and made me lie on a blanket that had been used by others.I came to her in good faith and wish I had checked reviews before coming to see her. Unhappy customers are echoing the same complaints. I strongly recommend going elsewhere.FYI: The reviews on Brasha's platform (glossgenius) are biased. The proof is that this very review was posted on Brasha's website and she chose to hide... read full review
January 2024
I’ve gotten a lash lift, facial wax and eyebrow tint done by Tory before. I normally go in just for an eyebrow wax and every time she absolutely nails it! Today in particular I let her know I was curious about getting my brows tinted and she was all in for it despite me not booking it. She listened to my concerns about tinting and understood how I wanted my end goal to look. She made sure by asking me multiple times if I was satisfied with the job, which I was extremely. I love how she takes her time and doesn’t rush your appointment. All in all she is punctual, sanitary, very communicative and makes sure you’re comfortable! Thank you Tory
October 2023
Booked an appt online for 5:30. The day of a couple hours prior no explanation appt cancelled. Texted directly why was the appt canceled was told only open till 5.30 even though it lets you book 5:30-6:00. Then I ask can I come at 5:15 cause that is open online no response after texting her directly. Customer service and response completely lacking. Your website let me book the appt to not honor is not customer focused then to not respond to text even worse.
UNRELIABLE - UNSANITARY - UNPROFESSIONALTory Brasha cancelled my first appointment, miscalculated the timing for my second appointment and could not do my lashes which were part of my scheduled appointment. She made one eyebrow shorter than the other. She bruised my leg by over waxing and made me lie on a blanket that had been used by others.I came to her in good faith and wish I had checked reviews before coming to see her. Unhappy customers are echoing the same complaints. I strongly recommend going elsewhere.FYI: The reviews on Brasha's platform (glossgenius) are biased. The proof is that this very review was posted on Brasha's website and she chose to hide... read full review
I’ve gotten a lash lift, facial wax and eyebrow tint done by Tory before. I normally go in just for an eyebrow wax and every time she absolutely nails it! Today in particular I let her know I was curious about getting my brows tinted and she was all in for it despite me not booking it. She listened to my concerns about tinting and understood how I wanted my end goal to look. She made sure by asking me multiple times if I was satisfied with the job, which I was extremely. I love how she takes her time and doesn’t rush your appointment. All in all she is punctual, sanitary, very communicative and makes sure you’re comfortable! Thank you Tory
Booked an appt online for 5:30. The day of a couple hours prior no explanation appt cancelled. Texted directly why was the appt canceled was told only open till 5.30 even though it lets you book 5:30-6:00. Then I ask can I come at 5:15 cause that is open online no response after texting her directly. Customer service and response completely lacking. Your website let me book the appt to not honor is not customer focused then to not respond to text even worse.