Walmart Tech Services

Oct 2024

Last time, I went here I was double charged for something it took 4 phone calls and 0 minutes to get someone to fix it. Today there were Zero carts available at the entrance I came in and had to walk to the opposite end of the store. Not good when you are in pain. I got what I needed and that included sweet potato they are posted 88 cents a pound. After waiting in a super long line,they rang up at over a dollar a pound. I saw it fash and stopped the cashier to let her know that was wrong. I didn't think I should over pay and no one else should either. She called for management no one came. She went to another cashier who came over and voided the entire sale. She had to in bag my groceries and rescan them. This time she didn't enter the sweet potato she entered Chayote. What is that? What ever it is, it was not anywhere near .88 cents a pound. I told her no that's not it either. She showed me a picture of this thing and shrugged. I told her no. It isn't that. She stated at me. I told her take it off,I'll go somewhere else and buy it. This is ridiculous. Manager never did arrive. This was about 10 minutes of silliness. I left and as I left noticed an hour after arriving there were still no carts. Oh and by the way I was nice enough to let customer service know there were none when I walked by to get my cart up on arrival. I must have walked by 6 employees standing about talking and enjoying themselves while I shopped. I am all about liking your job but maybe someone could actually do a job, any job! I got home, now I need to have something different for dinner because part of the recipe Sweet potato did not make it home. I will get it tomorrow at a different company. I called the store and waited on hold for so long my hand fell asleep. The customer service person could not understand that the cashier was unable to ring up the potato at the correct price. So I asked for a manager. Roxanne arrives on the phone. I explained this all to her. I felt it would bee beneficial to the store to know the cashier could not fix the price or ring up the correct items d no manager came. I was wrong. Roxanne thought she should just start taking while I was talking. Now how will she know what I am saying if she too is talking??!?! Finally I managed to tell her the problem and she told me I could have, when no manager came, gone to customer service to buy my potato. Really? So after walking the entire store to find a cart, shopping for an hour and standing in a long line, to have an untrained cashier not ring up the one item, I am expected to then with all my groceries in bags, go to customer service and stand in another line to wait some more in HOPES someone there knows how to ring up an .88 cents per lb potato??? Are you kidding me? No ma'am. That's not going to happen. Roxanne, if you are reading this, the appropriate way to handle a customer complaint is to 1st Listen with out interrupting. Then apologize, and in this case, say I will check the price of the item and the computer to ensure it is fixed and we will show the cashier how to correct the price..Also apologize for no one's showing up in the first place. Don't ask your customers. No I mean Tell your customers to go stand in another line. Walmart make Billions of dollars a year, it can afford to train people especially the managers to handle a simple price error for a dang potato or 2. I hate going to this store and even though it's a mile from home will never go back.

Oct 2024

Good job Wal-Mart! It's the Monday before the storm, and we figured it would be bedlam. IT WASN'T! All the shelves were full, all the checkers were there and were pleasant and we were out in our usual hour. Only thing they were out of was water but you can get that anywhere.

Aug 2024

I would give Walmart Daytona Beach, FL a big fat 0 if I could. What's wrong? 1. Parking lot too dark. No exit signs. 2. Pharmacy area entry doors are closed in the evening, making customers park really far away and then having to walk the whole store to buy an item from the pharmacy area. 3. Once you find the item (if you are lucky to find it, as it's way too disorganized and not enough employees to help out or answer customer questions), then you go to check out. What's wrong now? 4. The Express Scan and Pay Registers are now CLOSED! Why is this bad? 5. Because now you have NO option to pay and get out of the store quick and start on the long walk to your car! No; that would make too much sense in this chaotic world! Now you have to stay on line behind many other people with lots of merchandise that either they are themselves scanning (without knowing what they are doing and no employees or "associates" available to help out the customers; or there are human cashiers (what a great invention!!!) WOW!!, but there are so many people on line waiting to get checked out by a human cashier! and customers wait, wait and wait! The very few employees you see around the store are young girls with no training in customer service at all. They are always talking on their phones or playing games on them instead of "working" for their wages and don't have any accurate answers to customers questions. Having humans back as cashiers checking out customers is again the norm, and that's good as there are so many people in need of jobs, but this doesn't mean that we don't need the Express Registers open for customers checking out only a couple of items! Whoever the management is of this store is OUT TO LUNCH! OR MENTALLY CHALLENGED! THIS IS THE WORST WALMART EXPERIENCE I HAVE HAD EVER! I will try NOT to ever again visit that store! I hope it closes for good!