Prem Lund, PA

Apr 2024

Everything about my visit here was great and the staff couldn't have been any nicer, literally everyone I came into contact with was absolutely amazing and so kind. I had to get a medical clearance for some upcoming surgery so I was a bit on the nervous side and they were so understanding and patient with me. I only wish I had gotten the names of everyone who worked there but I will say that Guillermo the physicians assistant was awesome and really easy to talk to. I have really small veins and I'm hard to draw blood from but the lady who took my blood did it painlessly. For those people complaining that they had to wait longer than they wanted to, well obviously there's going to be a wait especially since they take their time with each patients and don't rush you out of there. I will definitely go back there should the need arise!

Jan 2022

I need to take my 96-year-old mother to an urgent care Center for some swelling in her hand. Yes there was a wait, but that is expected at any doctors office you go to. Each and everyone of the staff were respectful, polite, and delightful! I want to be sure to acknowledge two special people; Annette, one of the nurses, who couldn't have been nicer to my mother. Additionally, Guillermo, one of the physician assistance, was equally kind to my mother. He was so kind in fact that when we admired his Guardian Angel pendant, he took it off and put it around my mother's neck for her to keep! I asked him if he was sure and he said absolutely! My mother who has some dementia, was delighted with this expression of kindness. I was as well. I do recommend this Urgent CareCenter if you need to go. Much better than going to an emergency room unless you have a true emergency!

Jul 2020

With the exception of the doctor and guy who took our samples, it probably would have been a good experience. HOWEVER, first we got there and waited 20 minutes outside. We were there for COVID tests. I called from the parking lot and didn't get an answer so we flagged down the guy doing the tests. He doesn't know who we are even though we had an appointment. There were 3 of us, he brought 2 medical releases. As he took each sample, he did not confirm our names, birth dates, anything so there was no way to know which sample was which. I finally asked him, "don't you need my name?" Then he goes to my husband takes his sample, again without confirming his name and when my husband asked, he said "yeah you're SD" and we were like NO!! He's JD, I'm SD. We are 90% sure they mixed up our tests since the one with symptoms had a negative test and the one with no symptoms had the positive test. Then, our son's test didnt even have a name. Again, he didnt ask his name. We still haven't gotten those results and have zero idea if they were labeled properly. WHen the doctor called to give us the results, we tried to tell him about our experience and that we thought there might have been a mix-up and his response was "we do hundreds of these tests and you're the first one to complain" WHAT??? he showed zero lack of concern in the sample collection practices or our experience. He flat did not care. I would not recommend going here EVER. I've been to the plantation office and it was much nicer and more professional. Two stars because the office staff is nice and helpful. The rest is just a horrible experience.