Mortgage, Bank of America

Mar 2024

Unbelievable! As I called to make an appointment, I finally got thru to Patricia. Put me on hold for 7 minutes until transferred to a ringing phone for another 2 minutes until automatically hung up on. This is just one of the many issues I've had with the bank. They won't stand behind me when someone obviously stole my card. That's another story altogether. I'll be writing a review on the out cone of that. Trust me, if it's good, it'll be a great view, but if it's bad, well you'll see either way.

Apr 2023

My wife needed to close a CD account and entered the University Dr office in Coral Springs. We stood at the entrance with another couple, watching the "receptionist" talking on the phone for several minutes and not acknowledging anyone around her. My wife moved to a teller and was told to wait for an available rep. She went back to the receptionist who was now on the phone for 8-10 minutes. My wife sat down without telling the receptionist what she needed, so I reminded her to do so or she would be forgotten. Once my wife had the receptionist's attention, we name was taken, and she was told to wait. No problem, it was busy. But why is a receptionist dealing with a phone call with people waiting in a line at the physical bank? What happened to customer service? She should have put that call on hold and directed the traffic flow in the bank, and the call could have been handled later or by another employee.

Mar 2023

This branch discriminate Spanish costumer. I had a bad experience with the representatives. They don't even help me out they just kicked me out. they thought I didn't speak English and that was failed. Never going to go back to that horrible place