My therapist is amazing and I’m so grateful for her but this is the worst office staff at any doctors office I’ve ever been to.Trying to make an appointment is like pulling teeth. Getting someone to call you back is next to impossible. I don’t want to scare anyone out of treatment they need but be prepared the amazing therapy will take forever to schedule.
August 2023
The facilities are good and usually clean. The staff are usually professional.There is poor communication you can't email, if you call you have to leave a message and don't usually receive a call back. It is frustrating and difficult to get refills on medication. It's difficult to contact anyone about an employee that didn't act professional. There's nothing on the site about the correct person to contact about a dispute in diagnosis. Even if the unprofessional employee has been fired, there's no one to contact to question the word of an ex employee.I believe management could find a better solution to the communication barrier. There should... read full review
January 2023
I’ll change this probably at some point but does anyone ever return a call!?I had an appointment this morning never received my call. I need a medication refilled this is absolutely absurd.I left a message over a week ago got a random text saying I had an appointment. But yet no one called for the appointment. I am getting extremely frustrated with this.
My therapist is amazing and I’m so grateful for her but this is the worst office staff at any doctors office I’ve ever been to.Trying to make an appointment is like pulling teeth. Getting someone to call you back is next to impossible. I don’t want to scare anyone out of treatment they need but be prepared the amazing therapy will take forever to schedule.
The facilities are good and usually clean. The staff are usually professional.There is poor communication you can't email, if you call you have to leave a message and don't usually receive a call back. It is frustrating and difficult to get refills on medication. It's difficult to contact anyone about an employee that didn't act professional. There's nothing on the site about the correct person to contact about a dispute in diagnosis. Even if the unprofessional employee has been fired, there's no one to contact to question the word of an ex employee.I believe management could find a better solution to the communication barrier. There should... read full review
I’ll change this probably at some point but does anyone ever return a call!?I had an appointment this morning never received my call. I need a medication refilled this is absolutely absurd.I left a message over a week ago got a random text saying I had an appointment. But yet no one called for the appointment. I am getting extremely frustrated with this.