Fantastic Sams Regional Office

Oct 2023

SO DISAPPOINTED!!! DON’T WASTE YOUR MONEY!!! SHOWED A PICTURE OF DUTCH BRAIDS. 3 TIMES. MY STYLIST TILTED MY HEAD SO I COULDN’T SEE AS SHE WAS BRAIDING. TOOK IT UPON HERSELF TO FRENCH BRAID. HAD ME PAY, THEN TOOK ME BACK TO SEE MY HAIR, AND PROCEED TO TELL ME SHE JUST DECIDED TO DO A FRENCH BECAUSE SHE THOUGHT IT WOULD STAY BETTER. THEY ARE NOW REFUSING MY REFUND!!! COMPLETE SCAM!!!!!!! I could have done this style at home for feee, IF IT WAS WHAT I WANTED OR ASKED FOR

Oct 2023

I am a senior on a fixed income. I went for a quick and easy perm that I have been getting for years. It was 45.00 went to 50.00. Yesterday I paid 73.00 all shape ups after perm is 25 dollars extra. I can no longer go there.

Aug 2017

I expected better from you Fantastic Sams but you failed and I will never step foot in one of your establishments ever again. My 11 year old had her first taste of racism last night from one your employees. I called ahead to see if someone could braid her hair for picture day and was told someone there could do it so her father and her show up and they barely get in the door and your employee is telling them we only do caucasian hair. Her father asked her to repeat herself so she did and added we don't do that type of hair. He asked what is that type of hair and she kept repeating herself. The lady my daughter had the appointment with tried to be helpful and was going to look up how to do that "type" of hair but at this point how could they stay with your other employee repeating they only do caucasian hair and not that type of hair. I didn't think I needed to explain to the lady I spoke with on the phone what "type" of hair she has or what color skin my daughter has. My only fault is waiting last minute to find a place to get her hair done and having to take her to your "type" of place (see how that feels) however I don't discriminate. If you tell me someone can braid hair then they should be able to braid hair! There were better choices of words she could have used rather than making an 11 year old feel inferior however my daughter has a loving support system behind her that reminds her of her beauty on a daily basis and she holds her head high and walks with confidence. Thankfully they found someone else at a professional establishment that was up for the "challenge" and she is looking amazing for picture day at school. #DONTMESSWITHMYKIDS