Watson III William T DDS

Sep 2023

I am a new patient and my dental insurance stinks so I am limited as to which dentist I can see. This dental office is run like an almost out of business McDonalds. When you schedule a new patient visit, they do not tell you that you need a SEPARATE appointment for the cleaning. This is nuts. At my first appointment, I waited 40 minutes for a dentist to look briefly at my teeth. The hygienists and dentists look miserable, like they hate being there. Their goal seems to be to do the most x-rays possible to get the bill higher. If you have the option with your insurance, do yourself a favor and go somewhere better

Jan 2023

Their office staff is absolutely the rudest staff I have ever dealt with. I will go back one more time and if I am treated the same way I was treated today I will find another doctor. In the past I have always had my bill submitted to insurance then I pay the balance PROMPTLY! When I told them that today their response was "you don't go to Publix without money so you have to pay." In tip if that, my husband and I had the same treatment and his bill was $40 over mine and they could offer no reasonable explanation as to why. They are definitely not patient friendly. I would give them a 1/2 star if I could.

Nov 2022

I had been a patient at Celebration Dental Group for over twenty years and can only speak highly of the Dentists and Hygienists. Unfortunately, I have decided to cut ties with Celebration Dental Group due to the poor management of the office. It is impossible to get through to speak to anyone. They repeatedly send bills to you due to their failure to bill insurance. They have no option for billing in their phone tree, and it takes weeks of voicemails to finally get a response on anything. Once you finally are able to speak to someone to book an appointment, the earliest they can get you in is six weeks away. When your appointment finally arrives, you can't get through to anyone to confirm. And more than once they have lost any record of the appointment and you have to book again. When telling them that this is unacceptable, they tell you to talk to a manager and then hang up on you. When you arrive in person, the office manager refuses to speak to anyone in-person and you have to call, but then again it is impossible to get through to talk to anyone. They would be great if they could just handle the administrative part of a dental office and treat their patients with respect. It seems that they have too many patients and you are just another body to them than a person.