Sent my mother in law to the Front St. office for a cracked tooth. The website was difficult to book, it froze before confirming, then later got confirmation through email. The dental work was adequate, but the office staff is terrible. When my mother in law arrived she was basically ignored for several minutes, when she presented her insurance card the girl said thank you, nothing more. Mom was charged $150 for her visit. When I called about the billing, I was told by Erica that Mom never presented her info. When I informed her they had given it to the receptionist, Erica first implied that Mom was lying. Then she changed to, we don't take that insurance. Then she said, well we only charged her $150 when it would have been $300. No apology, no offer to rectify the issue, just nothing they could do. I told her I will solve it by NEVER going back to them again. As long as they keep the staff they have, you will get rude, slow service, in my opinion!
Sep 2023
I am a new patient and my dental insurance stinks so I am limited as to which dentist I can see. This dental office is run like an almost out of business McDonalds. When you schedule a new patient visit, they do not tell you that you need a SEPARATE appointment for the cleaning. This is nuts. At my first appointment, I waited 40 minutes for a dentist to look briefly at my teeth. The hygienists and dentists look miserable, like they hate being there. Their goal seems to be to do the most x-rays possible to get the bill higher. If you have the option with your insurance, do yourself a favor and go somewhere better
Jan 2023
Their office staff is absolutely the rudest staff I have ever dealt with. I will go back one more time and if I am treated the same way I was treated today I will find another doctor. In the past I have always had my bill submitted to insurance then I pay the balance PROMPTLY! When I told them that today their response was "you don't go to Publix without money so you have to pay." In tip if that, my husband and I had the same treatment and his bill was $40 over mine and they could offer no reasonable explanation as to why. They are definitely not patient friendly. I would give them a 1/2 star if I could.
Sent my mother in law to the Front St. office for a cracked tooth. The website was difficult to book, it froze before confirming, then later got confirmation through email. The dental work was adequate, but the office staff is terrible. When my mother in law arrived she was basically ignored for several minutes, when she presented her insurance card the girl said thank you, nothing more. Mom was charged $150 for her visit. When I called about the billing, I was told by Erica that Mom never presented her info. When I informed her they had given it to the receptionist, Erica first implied that Mom was lying. Then she changed to, we don't take that insurance. Then she said, well we only charged her $150 when it would have been $300. No apology, no offer to rectify the issue, just nothing they could do. I told her I will solve it by NEVER going back to them again. As long as they keep the staff they have, you will get rude, slow service, in my opinion!
I am a new patient and my dental insurance stinks so I am limited as to which dentist I can see. This dental office is run like an almost out of business McDonalds. When you schedule a new patient visit, they do not tell you that you need a SEPARATE appointment for the cleaning. This is nuts. At my first appointment, I waited 40 minutes for a dentist to look briefly at my teeth. The hygienists and dentists look miserable, like they hate being there. Their goal seems to be to do the most x-rays possible to get the bill higher. If you have the option with your insurance, do yourself a favor and go somewhere better
Their office staff is absolutely the rudest staff I have ever dealt with. I will go back one more time and if I am treated the same way I was treated today I will find another doctor. In the past I have always had my bill submitted to insurance then I pay the balance PROMPTLY! When I told them that today their response was "you don't go to Publix without money so you have to pay." In tip if that, my husband and I had the same treatment and his bill was $40 over mine and they could offer no reasonable explanation as to why. They are definitely not patient friendly. I would give them a 1/2 star if I could.