Brandon Appliance Repair Pros

Sep 2024

The service is abysmal. Every time I find myself stopping here, I am reminded how terrible it is. Last time I went, I was trying to take advantage of a sale on a ROG wall dock. Rather than trying to locate one, the girl's explanation was that someone must have bought the last one. She said she "saw someone over here looking for it earlier." No attempt to find one. (She was looking in the wrong place anyway ) In any case, save yourself the hassle and go to the one in S. Tampa or St. Pete. Way better experience.

Nov 2023

I ordered $2,500 worth of computer and software components for in store pick up on Veterans Day, as my father served in 2 wars and wanted to get him something special. 4.5 hours into my 1 hour pick up window l, was called up to retrieve my computer and was informed that someone else had picked it up in my place. I requested a full refund, I was told an investigation had to be conducted before this could occur. This investigation could go on for a few days to a few weeks. This forced me to call my credit card company and cancel my card as I had no idea how much of my personal information had been compromised. I then called corporate who told me they could not even contact the store directy. Long story short, this is why these big box stores are going away. Lesson learned, I will never use Best Buy again as they are obviously on the verge of chapter 11 and will go away in the next couple of years and that Amazon is the replacement for this type of service. Probably worker fraud based on the pick up name has to be verified, which was obviously circumvented by a register worker.

Sep 2023

They are so understaffed. There was a girl with a mask on so over whelmed in the tv section you can see it she kept saying ill be right with you while helping people out of order and had no idea what she was talking about LUCKILY we did not have her, we got this awesome guy who swooped in asked what we wanted got it for us took us to where we could write everything up. Got us taken care of and our tv came very soon after in a few days. Thank god we did not get the girl in the mask as we would have had SUCH a different experience you can tell the people with her were SO unhappy. Thank you whoever saved us i forget his name but he was a black gentleman. In the tv section give him a raise he saved us from having an awful experience.