No showed 3 separate times, then tried to sell me $15k worth of new air ducts that 3 other companies confirmed I don't need. The unit was installed by them only 4 years ago and has had 10000 problems since.
Edited two months later to reflect that the quality assurance phone number this company gave me to reach out on literally doesn’t work and has no voicemail. I highly recommend you avoid this train wreck of a business.
April 2024
My 99.5 year old MOM recently had a vacate her apt in DELRAY BEACH, FLA. because of failing health. As her son, I am in charge of selling it and our realtor told us the air conditioning needed evaluation, likely work, possible replacement. I contacted ASPEN on March 11,2024 and was informed by their employee that someone would be at the apt between 2-6 PM the following day, MARCH 12, 2024. My Moms neighbor kindly agreed to be available and allow them apt entry (since I physically live out of state myself ). At 5 PM the neighbor informed me that nobody had arrived. I then called the ASPEN AIR CONDITIONING COMPANY to see if they would be arriving by 6 PM, as promised... read full review
November 2023
We first utilized Aspen here when they approached us at a Home Depot in 2020. An appointment was made for someone to come out and help us choose an air conditioner,. Original appointment date broke and rescheduled by them.. Finally came out went over the air conditioners, and we chose to have a Carrier air conditioner, they installed a Bryant air conditioner. Aspen representative told us Bryant was made by the same company as Carrier Air conditioners in the contract, We chose to have a heating element, when they installed the new air conditioner. when they put the dog shed over the air conditioner come to find out, they put glue all over my vinyl siding, they cleaned... read full review
No showed 3 separate times, then tried to sell me $15k worth of new air ducts that 3 other companies confirmed I don't need. The unit was installed by them only 4 years ago and has had 10000 problems since.
Edited two months later to reflect that the quality assurance phone number this company gave me to reach out on literally doesn’t work and has no voicemail. I highly recommend you avoid this train wreck of a business.
My 99.5 year old MOM recently had a vacate her apt in DELRAY BEACH, FLA. because of failing health. As her son, I am in charge of selling it and our realtor told us the air conditioning needed evaluation, likely work, possible replacement. I contacted ASPEN on March 11,2024 and was informed by their employee that someone would be at the apt between 2-6 PM the following day, MARCH 12, 2024. My Moms neighbor kindly agreed to be available and allow them apt entry (since I physically live out of state myself ). At 5 PM the neighbor informed me that nobody had arrived. I then called the ASPEN AIR CONDITIONING COMPANY to see if they would be arriving by 6 PM, as promised... read full review
We first utilized Aspen here when they approached us at a Home Depot in 2020. An appointment was made for someone to come out and help us choose an air conditioner,. Original appointment date broke and rescheduled by them.. Finally came out went over the air conditioners, and we chose to have a Carrier air conditioner, they installed a Bryant air conditioner. Aspen representative told us Bryant was made by the same company as Carrier Air conditioners in the contract, We chose to have a heating element, when they installed the new air conditioner. when they put the dog shed over the air conditioner come to find out, they put glue all over my vinyl siding, they cleaned... read full review