My appointment was scheduled almost a week in advance. I called the office this morning at 8:11am to verify that they were still coming and was assured they were. They were suppose to arrive between 9:00am and 12:00pm. When they hadn't shown up by 12:15 I call and the manager kept trying to say that I was canceling . I ask for them to send me an email showing that they were the ones that not only didn't show, but didn't call. The manager was so rude and informed me that it was just a carpet cleaning it wasn't like it was a wedding. So rude and disrespectful . Absolutely no consideration that my day was planned around this time frame. I agreed to let... read full review
March 2024
I wouldn't go here tbh, lack of communication asks you to leave your door unlocked & wont show up. Management will argue with you instead of making things right, and just all around a money hungry company with poor customer service skills. Most upsetting when you need to move out of a complex by a certain time & they just carelessly skip you and reschedule to a day you're probably not even available. So I advised you all to SKIP THEM!!!
June 2023
I've used Carpet Valle in the past and whenever I place a service I always request Carlos as I've never had an issue with him, he's customer friendly and more importantly he does an outstanding job. This go around, the Owner ALDO had to reschedule my service to another day which was no problem however this new guy (Edgardo) who has a NASTY ATTITUDE is completing the order and not Carlos, who I explicitly requested. I called the Owner (Aldo) to discuss and he was an ABSOLUTELY RUDE A**HOLE. He never let me speak, cursed me out, hung up the phone and CANCELLED my service (even though the new guy was at my rental property). The Owner cancelled my service because... read full review
My appointment was scheduled almost a week in advance. I called the office this morning at 8:11am to verify that they were still coming and was assured they were. They were suppose to arrive between 9:00am and 12:00pm. When they hadn't shown up by 12:15 I call and the manager kept trying to say that I was canceling . I ask for them to send me an email showing that they were the ones that not only didn't show, but didn't call. The manager was so rude and informed me that it was just a carpet cleaning it wasn't like it was a wedding. So rude and disrespectful . Absolutely no consideration that my day was planned around this time frame. I agreed to let... read full review
I wouldn't go here tbh, lack of communication asks you to leave your door unlocked & wont show up. Management will argue with you instead of making things right, and just all around a money hungry company with poor customer service skills. Most upsetting when you need to move out of a complex by a certain time & they just carelessly skip you and reschedule to a day you're probably not even available. So I advised you all to SKIP THEM!!!
I've used Carpet Valle in the past and whenever I place a service I always request Carlos as I've never had an issue with him, he's customer friendly and more importantly he does an outstanding job. This go around, the Owner ALDO had to reschedule my service to another day which was no problem however this new guy (Edgardo) who has a NASTY ATTITUDE is completing the order and not Carlos, who I explicitly requested. I called the Owner (Aldo) to discuss and he was an ABSOLUTELY RUDE A**HOLE. He never let me speak, cursed me out, hung up the phone and CANCELLED my service (even though the new guy was at my rental property). The Owner cancelled my service because... read full review