Heads up family and friends. If any of you are a customer of Horizon Services, beware, and be alert. Last Friday I had them out again to have my furnace cleaned and tuned up for the winter season. To my surprise, the Horizon technician performing said cleaning and tune up advised me that I have a crack in my heat exchanger and it could be very dangerous to operate any longer, and deadly carbon monoxide is probably leaking into my home........ His company rule was to turn my furnace off completely, which he took a video of himself doing it. He informed me that if i decided to turn it back on after he left that Horizon could not be held responsible for any damages. I paid... read full review
January 2024
Kim was away but I still got the 5 star service like always.I’ve been a homeowner in Wilmington for 35 years and I can say Hentkowski is BY FAR not only the best diagnostician but also the most fair and honest.I’ve used all the big companies and they are only trying to make a buck. Hentkowski came right away, did the repair necessary and didn’t tell me I needed a new unit!!They’re the best
November 2023
The Hentkowski team has always been prompt, clean and professional. They’ve helped me out tremendously at my home with our 40 year old Weil-McClain boiler and radiator system. Highly recommend.
Heads up family and friends. If any of you are a customer of Horizon Services, beware, and be alert. Last Friday I had them out again to have my furnace cleaned and tuned up for the winter season. To my surprise, the Horizon technician performing said cleaning and tune up advised me that I have a crack in my heat exchanger and it could be very dangerous to operate any longer, and deadly carbon monoxide is probably leaking into my home........ His company rule was to turn my furnace off completely, which he took a video of himself doing it. He informed me that if i decided to turn it back on after he left that Horizon could not be held responsible for any damages. I paid... read full review
Kim was away but I still got the 5 star service like always.I’ve been a homeowner in Wilmington for 35 years and I can say Hentkowski is BY FAR not only the best diagnostician but also the most fair and honest.I’ve used all the big companies and they are only trying to make a buck. Hentkowski came right away, did the repair necessary and didn’t tell me I needed a new unit!!They’re the best
The Hentkowski team has always been prompt, clean and professional. They’ve helped me out tremendously at my home with our 40 year old Weil-McClain boiler and radiator system. Highly recommend.