Dr. Audrey Adkins, VMD

Nov 2023

The vets are great. The front staff are unfriendly and always seem like you are an inconvenience for them. To get them to loosen up and smile is very difficult. They make you feel like a second class citizen. I do like the vets though. I wish they'd fire their front desk personnel or find out which ones are the bad apples and send them on their way. Then the whole experience would be great. Been going to them for a few years now. It's always the same.

May 2023

I'd like to say that the great care my dog Grace received at Haven Lake, Dr Kathy Francis was remarkable. Dr Francis gave Grace every opportunity to thrive, she never gave up. Her medical staff gave us the utmost care and compassion. I highly recommend Dr Francis and her medical team.

Oct 2022

I had an excellent experience with Haven Lake animal hospital when my pet had an emergency. We spent the weekend at Delmarva ER for sand impaction, and on Monday when my pup needed another day of monitoring and care, Haven Lake was able to take her for the day, even though we weren't an established patient. Dr. Francis thoroughly reviewed the records from Delmarva, even taking the time to show me the X-rays of how the sand was progressing through the digestive track and gave me reassurance that she would be ready to go by the end of the day. She even offered to keep my dog in a quiet part of the hospital for her to rest, given she had spent 48 hours in chaos at Delmarva. I am super grateful for the care and compassion Haven Lake staffed showed me and my dog. Highly recommend.