Simon Eye - Middletown

Simon Eye Associates, located in Middletown, DE, is a local family optometrist that prioritizes top-quality eye care. They offer a variety of services, including comprehensive eye exams, pediatric and geriatric eye exams, emergency eye care, treatment of eye disease, contact lens and LASIK evaluations, and a wide selection of eyeglasses. A satisfied patient has been visiting this location for over 5 years and has consistently received excellent service. They recently brought their children for their first vision appointments, which also exceeded their expectations. Chelsea, one of the professionals at Simon Eye, has been commended for her exceptional customer service. She has helped a patient with issues related to their glasses on multiple occasions, demonstrating a positive attitude, willingness to help, and competence in her work. Regarding a negative experience, a customer expressed disappointment after waiting over three weeks for their glasses order. There was a defect in the left lens, and the customer was not notified until they called to inquire about the status. However, the manager promptly responded with a profuse apology, offering a $75 rebate on the glasses. The customer's issue was resolved, and they expressed appreciation for the manager's ownership of the situation. In summary, Simon Eye Associates is a family optometrist in Middletown, DE, offering comprehensive eye care services. While there have been some issues with order fulfillment, the management has shown a commitment to resolving customer complaints promptly and professionally. The majority of customer experiences have been positive, highlighting the high-quality service provided by the doctors and staff at Simon Eye Associates.